MERCURY Complaints

DRIVING DOWN THE ROAD, THE HEADLIGHTS WENT OUT. HASN'T WORKED AUTOMATICALLY OR MANUALLY SINCE. THE HIGH BEAM LIGHTS WOULD NOT WORK EITHER UNLESS I HELD IT IN THE POSITION THAT I WOULD NORMALLY JUST PUSH FOR IT TO STAY ON. IN PROCESS OF TAKING CAR TO DEALER. I HAVE HAD THE CAR FOR ONE YEAR IN JULY. HOPE FORD PAYS FOR THIS BECAUSE IT MUST BE A FACTORY DEFECT. I SEE THAT MANY OTHER PEOPLE HAVE OR HAVE HAD THE SAME PROBLEM. *TR

WHEN SHIFTING OUT OF PARK OR NEUTRAL, OR FROM DRIVE TO REVERSE (OR REVERSE TO DRIVE), THE CAR LURCHES FORWARD OR BACK WITH NO WARNING. THIS CAN BE A HAZARD, IF NEAR PEDESTRIANS OR IF PARKED IN A TIGHT SPACE. ADDITIONALLY, IF THIS OCCURS SEVERAL TIMES,(EG:PARKING) THE CAR WILL STALL & THE REPAIR "WRENCH" ON THE DASHBOARD LIGHTS UP. THE CAR MUST BE TURNED OFF FOR ABOUT 1 MINUTE & RE-STARTED TO GET BACK TO NORMAL. THIS UNFORTUNATELY IS TOO COMMON OCCURRENCE. IS FORD WAITING FOR A FATALITY BEFORE TAKING STEPS FOR CORRECTIVE ACTION. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE PARKED, THE CONTACT NOTICED THAT THE HEADLIGHTS WERE NOT ILLUMINATED. THE FAILURE RECURRED INTERMITTENTLY. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000. THE VIN WAS NOT AVAILABLE.

I HAVE A MERCURY MARINER HYBRID 2006. COMING UP TO RED LIGHT AND VEHICLE SUDDENLY HAD NO BRAKES, THE PEDAL WOULD NOT PUSH IN EITHER. NO LIGHTS HAD EVER COME ON AND NO WARNING SIGNS WERE EVER RECEIVED. THE CAR WAS IN GREAT CONDITION AND WAS REGULARLY TAKEN CARE OF AND HAD PREVENTABLE MAINTENANCE. UPON FAILURE TO BRAKE I HAD TO MANEUVER THE VEHICLE IN DANGEROUS CONDITIONS JUST TO AVOID AN ACCIDENT. LUCKY FOR ME THIS TIME DID NOT RESULT IN AN ACCIDENT OR INJURY. AFTER REPLACING THE MASTER BRAKE CYLINDER (AS PER FORD RECOMMENDATIONS) I AGAIN HAD THE SAME PROBLEM. THIS TIME, NARROWLY AVOIDING CRASHING INTO MY OTHER VEHICLE WHICH WAS IN MY DRIVEWAY. THIS WAS AGAIN, WITHOUT ANY NOTICE OR WARNINGS. NOW, BY RESEARCHING ONLINE I FIND THAT THIS PROBLEM IS EXISTING AND MERCURY / FORD WILL DO NOTHING ABOUT IT BECAUSE NO SERIOUS INJURY HAS OCCURRED YET? I CAN'T AFFORD TO REPLACE THE HCU, SO I WILL BE TRADING IN FOR ANOTHER TYPE OF VEHICLE...SAD TO SAY. I WOULD HAVE STAYED A LOYAL CUSTOMER, IF NOT FOR THE SOUR TASTE IN MY MOUTH. *TR

2005 MERCURY MONTEREY. CONSUMER WRITES IN REGARDS TO REIMBURSEMENT FOR TRANSMISSION REPLACEMENT *TGW THE CONSUMER STATED HE RECEIVED A CHECK FROM FORD MOTOR COMPANY FOR $1,450.00 TO COVER THE EXPENSE OF REPLACING THE TRANSMISSION. HOWEVER, THE CONSUMER STATED HE PAID $ 2077.11 AND WOULD LIKE THE ENTIRE AMOUNT TO BE PAID. *JB

I WAS ENTERING THE INTERSTATE AT 50 MPH WHEN MY CAR JERKED, AND LOST BOTH ACCELERATION AND POWER. THE THROTTLE CONTROL/TRANSMISSION AND CHECK ENGINE LIGHT CAME ON, SO I RESTARTED THE CAR AND ONLY THE CHECK ENGINE LIGHT REMAINED. I WAS ABLE TO EXIT THE INTERSTATE AND TOOK MY CAR TO A AUTO STORE TO RUN A CHECK, WAS TOLD THE THROTTLE ACTUATOR CONTROL SYSTEM WAS STUCK CLOSED. *TR

DRIVING IN TRAFFIC, WHEN VEHICLES TRANSMISSION DISENGAGED. DEPRESSING THE ACCELERATOR ONLY REVVED THE ENGINE, BUT NO FORWARD MOTION. WHILE COASTING, MANAGED TO GET VEHICLE OUT OF TRAFFIC & TO A SIDE STREET. FROM A STOP, VEHICLE WOULD ACCELERATE, BUT WHEN SHIFTING INTO 3RD GEAR, GOES INTO A "NEUTRAL" CONDITION AND COASTS. PAID FORD DEALER TO DO EVALUATION, AND WAS TOLD THIS WAS A KNOWN ISSUE WITH THIS VEHICLE. WAS QUOTED $3000 FOR THE REPAIR. *TR

I WAS DRIVING DOWN THE INTERSTATE A COUPLE OF WEEKENDS AGO AND ALL OF A SUDDEN MY CRUISE CONTROL SHUT OFF AND I HAD NO THROTTLE RESPONSE. I PULLED OVER AND THE ENGINE SPUTTERED VERY BADLY. AFTER TURNING THE ENGINE ON AND OFF, I MADE IT TO MY DESTINATION. WHEN I WAS COMING BACK ON SUNDAY, THIS PRECEDED TO HAPPEN TWO MORE TIMES TO ME. ONCE WHEN I WAS IN THE MIDDLE LANE OF A HEAVY TRAFFIC LOCATION. I COULDN'T ACCELERATE OR DO ANYTHING BESIDES BREAK AND AVOID AN ACCIDENT, WHICH WAS VERY CLOSE. I AM LUCKY THAT NO ONE GOT HURT BUT IT BECAME VERY EVIDENT THAT THERE WAS SOMETHING WRONG WITH THE THROTTLE IN THIS CAR. AFTER RESEARCHING IT MORE, I STARTING READING SOME OF THESE SAME COMPLAINTS, AND THE FORD MECHANIC I TOOK IT TO EVEN SAID THIS ISN'T THE FIRST OR EVEN THE SECOND TIME HE HAS HEARD OF THIS FAILING ON THE 2010 MILAN. HE CLAIMED THAT WAS DUE TO THE ELECTRONIC THROTTLE BOTTLE AND BELIEVED IT WAS FROM A DEFECTIVE UNIT ON MOST UNITS (GOOD TO KNOW THE PROBLEM EXCEPT IT WASN'T COVERED UNDER WARRANTY, NOT RECALLED, AND COST ME $500). AFTER HEARING THIS, THERE IS NO WAY THAT THIS CAN NOT BE RECALLED AND FIXED ON EVERY MILAN THAT HAS THIS SAME UNIT WITH THE SAME SERIAL NUMBER. I DON'T KNOW IF ANY ACCIDENTS HAVE OCCURRED DIRECTLY FROM THIS PROBLEM BUT I WAS CLOSE TO ONE THAT DEFINITELY WOULD HAVE COST SOME PEOPLE SOME LIVES. I AM SURE IF THIS IS A DEFECTIVE UNIT IT WILL DEFINITELY CAUSE ONE SOON. *TR

ENGINE LOST POWER. RPM DROPPED TO APPROX 1000 AND THROTTLE BECAME UNRESPONSIVE. ENGINE WARNING LIGHT CAME ON. ENGINE WAS RUNNING VERY ROUGH. PULLED OFF INTERSTATE HIGHWAY. SHUT OFF ENGINE. RESTARTED AND RAN NORMALLY. NEXT DAY DEALER STATES THAT NO FAULTS WERE REGISTERED, SUSPECTS THROTTLE BODY DEFECT. CONCERNED THAT I MAY NOT BE SO LUCKY TO BE IN LIGHT TRAFFIC NEXT TIME RESULTING IN ACCIDENT. *TR

ABOUT 5 OR 6 MONTHS AGO WE STARTED TO NOTICE THAT MY CAR IS JERKING WHEN IT DRIVES - ESPECIALLY WHEN ACCELERATING AND GOING UP HILL, BUT WILL DO IT AT OTHER TIMES AS WELL. IT SEEMS AS IF MAYBE THE TRANSMISSION IS SLIPPING OR SOMETHING IS NOT 'CATCHING' AS IT'S TRYING TO ACCELERATE. WE RECEIVED A RECALL NOTICE ABOUT THE POWER TRAIN SO WE ASSUME THAT THIS MAY HAVE TO DO WITH THE RECALL, BUT ARE STILL WAITING FOR WORD OF A FIX FOR THIS ISSUE. *TR