MERCURY Complaints

TL* THE CONTACT OWNS A 2006 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 5 MPH, THE ACCELERATOR PEDAL BEGAN TO STICK IN A PARTIALLY DEPRESSED POSITION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND THE ACCELERATOR CABLE WAS REPLACED. THE FAILURE RECURRED APPROXIMATELY TWO MONTHS LATER. THE VEHICLE WAS TAKEN BACK TO THE MECHANIC FOR THE SAME REPAIR. THE FAILURE CONTINUED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 35,000.

TL* THE CONTACT OWNS A 2006 MERCURY MARINER HYBRID. THE CONTACT STATED THAT WHILE DRIVING 35 MPH THE VEHICLE STALLED WITH THE ILLUMINATION OF THE STOP ENGINE WARNING LIGHT. THE VEHICLE WAS UNABLE TO BE RESTARTED AND WAS TOWED TO A MECHANIC. AFTER PERFORMING A DIAGNOSTIC, THEY COULD NOT FIND A FAILURE WITH THE VEHICLE. THE CONTACT PICKED UP THE VEHICLE FROM THE MECHANIC AND ON HER WAY HOME THE VEHICLE STALLED AGAIN. THE VEHICLE WAS ABLE TO BE RESTARTED AND TAKEN TO THE DEALER WHERE THE CONTACT WAS AWAITING FURTHER DIAGNOSIS OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED O THE ISSUE. THE FAILURE MILEAGE WAS 108,850 AND THE CURRENT MILEAGE WAS 108,890.

LOST POWER WHILE DRIVING, HAD TO HAVE THE TRANSMISSION REPLACED AT A COST OF $2,784.40. RECEIVED LETTER FROM FORD REGARDING RECALL NOTICE 11S25/NHTSA RECALL 12V-006. LETTER STATED THAT I WOULD RECEIVE A SECOND LETTER DURING SECOND QUARTER OF 2012 WITH DETAILS ON REFUND PROCESS. IT IS NOW THE 3RD QUARTER OF 2012 AND HAVEN'T RECEIVED ANY ADDITIONAL INFORMATION. WHEN I ENTER THE VIN # ON FORD'S WEBSITE, IT STATES THAT MY VEHICLE ISN'T UNDER THE RECALL. *TR

DRIVING CAR SLOWS AND JERKS PRESS GAS NOTHING HAPPENS. PULL OVER CAR JERKS I CUT IT OFF AND RESTART THE ENGINE. WORKS FINE FOR A FEW MOMENTS THEN STARTS AGAIN. REPEATED THIS PROCESS 6 TIMES. MADE IT TO THE FORD DEALER THEY REPLACED A THROTTLE SENSOR. WORKED FINE AFTER THAT. THEN I TRADED IT. *TR

I HAVE HAD THE MILAN 2010 INTO FORD 6 TIMES BECAUSE THE ENGINE LOST ALL POWER WITHOUT WARNING:NO LIGHTS;BRAKES;STEERING. I HAVE WITNESSES. IT HAS HAPPENED IN ALL TYPES OF CONDITIONS: STOP AND GO TRAFFIC; MERGING ONTO A FREEWAY. THE LAST TIME BLACK SMOKE CAME FROM UNDER THE HOOD. THE CAR WAS IN THE SHOP FOR 6 WEEKS. A WEEK AFTER IT WAS SO CALLED "REPAIRED" THE PROBLEM OCCURRED AGAIN. I STARTED A "LEMON LAW" COMPLAINT IN MARCH 2012. MY MOTHER BECAME FATALLY ILL AND DIED AND I COULD NOT COMPLETE THE CLAIM. JUNE 15, 2012 I WAS PULLING INTO A PARKING SPACE AND THE ELECTRICAL SYSTEM FAILED. I COULD NOT STOP. I CRASHED INTO A CEMENT WALL. THE CAR WAS A TOTAL LOSS. I GOT WHIPLASH. MY INSURANCE COMPANY WILL NOT PAY THE BALANCE REMAINING ON THE CAR. BBB STOPPED "LEMON LAW" CASE BECAUSE THERE WAS AN ACCIDENT. NO ATTORNEY WILL TAKE THE CASE BECAUSE THERE IS NOT ENOUGH MONEY TO BE GAINED. I AM WITHOUT A CAR; IN DEBT; INJURED; DRIVING A RENTAL CAR AND WORKING 12 HOURS A DAY TO BUY A NEW CAR. PLEASE HELP ME. *TR

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V006000 (POWER TRAIN:AUTOMATIC TRANSMISSION:TORQUE CONVERTER) AND TOOK THE VEHICLE TO THE DEALER FOR REPAIRS. THE DEALER DID NOT HAVE ALL THE NECESSARY PARTS IN ORDER TO PERFORM THE RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE AND ADVISED THE CONTACT TO GO TO A DIFFERENT DEALER TO HAVE THE RECALL REPAIRS PERFORMED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE CURRENT MILEAGE WAS UNKNOWN.

WHILE TRAVELING AT NIGHT ON THE INTERSTATE, THE HEAD LIGHTS ON OUR 2005 MERCURY GRAND MARQUIS QUIT WORKING AND WE HAD TO PULL OVER IN THE EMERGENCY STOPPING LANE. ALL HAZARD, MARKER LIGHTS AND DASH LIGHTS CONTINUED TO WORK. AFTER SPENDING A FEW MINUTES ON THE SIDE OF THE ROAD, THE HEAD LIGHTS BEGAN TO WORK AGAIN AND WE MADE IT TO OUR DESTINATION. I THOUGHT I MIGHT HAVE TOUCHED SOMETHING WRONG AT THE TIME AS I DO NOT DRIVE THIS CAR VERY OFTEN (OR THAT MAYBE TOO MUCH LIGHT HAD FLASHED ON THE LIGHT SENSOR ON THE DASH AND MADE THEM GO OUT.) THIS IS MY WIFE'S CAR AND SHE USES IT MOSTLY DURING DAYTIME. THE CAR IS NOT DRIVEN VERY OFTEN AT NIGHT AND SO IT WAS A QUITE A WHILE BEFORE THIS HAPPEN AGAIN. IT IS NOW HAPPENING MORE OFTEN AND AFTER TALKING TO OTHERS, IT APPEARS THAT THIS IS MUCH MORE COMMON ON GRAND MARQUIS, CROWN VICS, AND TOWNCARS THAN I WOULD HAVE EVER THOUGHT. I BELIEVE THAT THIS IS A DESIGN DEFECT OF FORD'S LIGHTING CONTROL MODULE (LCM) PART# 7Z-13C788-AA AND FORD SHOULD HAVE RECALLED AND REPLACED THESE DEFECTIVE LCM'S LONG BEFORE NOW. WE HAVE NEVER BEEN CONTACTED BY FORD ABOUT A RECALL AND I COULD NOT FIND ANY INFORMATION ABOUT A LCM RECALL ON FORD'S OR ANY OTHER WEBSITE. SINCE IT LOOKS LIKE FORD IS NOT INTERESTED IN MY SAFETY, I HAVE PLACED AN ORDER TO PURCHASE FORD'S IMPROVED REPLACEMENT LCM FOR MY CAR. I REALLY DON'T THINK I SHOULD HAVE HAD TO PAY FOR THIS ITEM TO REPLACE THEIR OBVIOUS DEFECTIVE COMPONENT. IF FORD DIDN'T THINK THEY HAD A DEFECTIVE PRODUCT, THEY WOULD NOT HAVE MADE SEVERAL IMPROVEMENTS ON THEIR LCM AND RE-CLASSIFIED IT AS 7Z-13C788-AC INSTEAD OF -AA. *TR

MY VAN BEGAN TO LOSE POWER AT CERTAIN SPEEDS, ALMOST SKIPPING AT TIMES. I TOOK THE VAN TO MY PERSONAL MECHANIC, WHOM INVESTIGATED THE ISSUE FOR 4 DAYS, AND RULED OUT THE ENGINE, HE STATED THAT IT WAS THE TRANSMISSION. A FEW DAYS LATER, I RECEIVED A RECALL NOTICE FROM FORD INFORMING ME THAT THE VEHICLE WAS COMING UNDER RECALL FOR THE TORQUE CONVERTER. APPROXIMATELY 3 WEEKS AGO, I TOOK THE VEHICLE TO THE FORD DEALERSHIP AND ASKED THEM TO INVESTIGATE. THE DEALERSHIP OPENED AT 7 AM, AND WHEN THEY CALLED ME AT 7:29 AM, THEY SWORE IT WAS NOT THE TRANSMISSION. THEY CLAIMED IT WAS THE MOTOR AND COULD NOT PIN POINT ANY SPECIFIC REASON AS TO WHY. THEN THEY CLAIMED THAT THE #6 PLUG WAS MISFIRING 16% OF THE TIME?? I CONSULTED WITH MY MECHANIC AND HE STATED VERY CLEARLY THAT IF THAT WAS TRUE, MY CHECK ENGINE LIGHT WOULD COME ON AND STAY ON. IT HAS NOT. THE VEHICLE CONTINUES TO WORSEN EVERY DAY WITH THE SKIPPING OR STUTTERING. IM NOW ONLY GETTING 13 MPG WHETHER IN TOWN OR ON THE HIGHWAY. I DON'T KNOW WHETHER TO TAKE IT TO A TRANSMISSION SPECIALIST TO CONFIRM OR NOT. APPARENTLY, FROM WHAT I HAVE RESEARCHED, FORD DOES NOT WANT TO HONOR THEIR RECALL, AND IS USING THE SCAPE GOAT, " YOUR VEHICLE IS OUT OF WARRANTY, SO YOU HAVE TO PAY. " *TR

I WAS DRIVING ON A HIGHSPEED ROAD WHEN SUDDENLY THERE WAS NOTHING HAPPENING WHEN I PRESSED THE GAS. A SMALL WRENCH CAME ON THE DASH. THE OWNER'S MANUAL SAID THROTTLE/TRANSMISSION PROBLEM. HAD WE BEEN IN THE PASSING LANE WE PROBABLY WOULD HAVE BEEN REAR-ENDED AND KILLED! AS IT WAS, I WAS ABLE TO COAST OVER TO THE SHOULDER OF THE ROAD AND EVENTUALLY PULL INTO A PARKING LOT. I TURNED OFF THE CAR, WAITED A FEW MINUTES AND TURNED IT BACK ON. I WAS ABLE TO DRIVE ABOUT 5 MILES BEFORE THE SAME THING HAPPENED AGAIN. I LEFT THE CAR IN A PARKING LOT. I HAVE ONLY OWNED THE CAR FOR 29 DAYS! I FEEL THIS IS A DEFINITE SAFETY HAZARD AND SHOULD BE LOOKED INTO. *TR

I WAS DRIVING ON PA TURNPIKE AND WITHOUT WARNING VAN STOPPED MOVING. LOSS POWER TO MOVE FORWARD OR BACKWARD. VERY SCARY! ALMOST STRUCK IN REAR BY TRACTOR TRAILER. HAD TO SIT ON TURNPIKE WITH 3 CHILDREN IN VAN AND WAIT FOR A FLATBED TO BRING US TO SAFETY. FOUND OUT THAT THERE WAS TO BE RECALL ON MY VEHICLE. THE RECALL LETTERS WERE DUE TO BE MAILED OUT IN THE 2ND QUARTER OF 2012 (I NEVER RECEIVED ONE, AND I AM AN ORIGINAL OWNER). FORD IS RECALLING VAN DUE TO THE TORQUE CONVERTER OUTPUT SHAFT FAILING, RESULTING IN SUDDEN LOSS OF POWER. I AM NOW UNDERSTANDING THAT PRIOR VANS THAT HAVE HAD A REPLACEMENT PART HAVE ALSO FAILED FOR A SECOND TIME. I AM VERY SCARED ABOUT DIVING THIS VAN AGAIN. *TR