MERCURY Complaints

THE DRIVER'S SEAT BELT UNLATCHES FREQUENTLY AND WITHOUT WARNING. MY HUSBAND HAS ALWAYS BEEN THE ONE TO DRIVE THE CAR AND HAS IGNORED THE PROBLEM. HOWEVER, I AM DRIVING THE CAR ON A DAILY BASIS NOW AND I'M CONCERNED FOR MY SAFETY. I SEE MANY COMPLAINTS AND RECALLS FOR THIS PROBLEM ON THE INTERNET, BUT THERE IS NO RECALL ON MY VIN. HELP!! WHY IS THIS PROBLEM A SAFETY HAZARD AND RECALL ON SOME CARS AND NOT OTHERS???? IT IS TERRIBLY UNSAFE ON ANY CAR! *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THERE WAS A VERY STRONG FUEL ODOR IN THE VEHICLE, WHICH WAS BEING EMITTED FROM THE FUEL STORAGE TANK. THE DEALER WAS CONTACTED AND STATED THAT THERE WERE NO RECALLS FOR THE VEHICLE. THE VEHICLE WAS NEITHER DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS 35,000 AND THE CURRENT MILEAGE WAS 39.416.

THE VEHICLE THAT I DRIVE (2001 SABLE) WAS FOUND TO HAVE BROKEN REAR COIL SPRINGS AT THE BRAKE SHOP AND WAS CORKSCREWING TOWARDS MY SIDEWALLS (65K). MY WIFE WAS CARRYING MY DAUGHTER IN THE BACKSEAT FOR A ONE-HOUR COMMUTE EVERYDAY BEFORE THIS WAS NOTICED (700 TO REPAIR). ABOUT TWO DAYS AGO MY FRONT COIL SPRINGS WERE FOUND TO BE FRACTURED WHILE VISITING A LOCAL ALIGNMENT SHOP BECAUSE I FOUND THE TIRES TO BE WEARING UNEVENLY (80K). I CALLED FORD TO COMPLAIN AND SAID THE RECALL ON THE VEHICLE HAD EXPIRED AND THAT IT WAS A CUSTOMER COURTESY TO EXTEND THAT TO TEN YEARS OR 140K AND I WAS A YEAR TOO LATE. SHE ALSO SAID THAT ENGINEERS REVIEW THESE REPORTS AND SOMETIMES REOPEN CLAIMS. I EXPLAINED TO HER THAT I WAS POSTING WITH NHTSA BECAUSE MANY FAMILIES ARE BEING PLACED AT RISK IN THESE VEHICLES - WE DID NOT MAKE THE DEFECTIVE PARTS, THEY DID. AND THEY SHOULD BE GOOD ABOUT MAKING THE REPAIR. IT HAS VERY LITTLE TO DO WITH AGE AND MORE TO DO WITH MANUFACTURING PROCESSES THAT THEY CLAIM ARE PROTECTED BY PRIVACY LAWS. I WILL NOT BE USING THEIR OEM PARTS TO REPLACE THE FRONT STRUTS AND SPRINGS - MY CHOICE - AND WILL ONLY USE AFTERMARKETS PARTS FROM NOW ON. LAST FORD I WILL EVER PURCHASE. WHO WANTS THEIR FAMILY PUT AT RISK OVER A 200.00 SPRING WHILE A MULTIBILLION DOLLAR COMPANY IGNORES THEM? *TR

I OWN A 2007 MERCURY MARINER HYBRID AND I WAS TRAVELING FROM VIRGINIA WHERE I PREVIOUSLY LIVED TO NEW YORK FOR A JOB INTERVIEW. WHILE TRAVELING ON THE NEW JERSEY TURNPIKE AT A SPEED OF AROUND 73 MILES PER HOUR A LIGHT CAME ON IN MY VEHICLE THAT STATED "STOP VEHICLE SAFELY." I WAS TRAVELING IN THE FURTHEST LEFT HAND LANE OF 4 AT THE TIME AND WITHIN ABOUT 2 OR 3 SECONDS OF THIS LIGHT COMING ON I LOST GAS ENGINE POWER TO MY VEHICLE. I WAS HONESTLY SCARED FOR MY LIFE BECAUSE THE ONLY PORTION OF MY VEHICLE THAT WAS WORKING IS THE ELECTRIC ENGINE THAT ALLOWS THE VEHICLE TO GO AROUND 25 MILES PER HOUR. I WAS ABLE TO SAFELY PULL MY VEHICLE OFF OF THE ROAD WHILE NEARLY GETTING HIT BY 3 OR 4 CARS/TRACTOR TRAILERS. I CONTACTED FORD/MERCURY ROADSIDE ASSISTANCE AND THEY WERE GOING TO COME OUT, BUT THEM THE VEHICLE RAN FINE. ON MY RETURN TRIP THE VEHICLE DID THIS ANOTHER 3 OR 4 TIMES. IMMEDIATELY WHEN I GOT BACK TO VIRGINIA I TOOK IT TO BEACH FORD AND THEY FOUND THAT THE COOLANT PUMP FOR THE HYBRID SYSTEM HAD GONE BAD AND NEEDED TO BE REPLACED. I QUESTIONED WHY THE GAS ENGINE WOULD SHUT DONE AND BEACH FORD AND FORD CORPORATE BOTH TOLD ME THE SAME THING, THIS WAS A SAFETY PRECAUTION SET INTO THE VEHICLES COMPUTER. I EXPLAINED THAT THIS IS NOT SAFE AT ALL AND LOSING POWER AT HIGHWAY SPEEDS AND CAUSING ACCIDENTS IS NOT A SAFETY PRECAUTION AT ALL IT IS DANGEROUS. I DID NOT RECEIVE ANY FURTHER EXPLAINATIONS FROM FORD EXCEPT FOR THE SAME THING OVER AND OVER AGAIN. I HAVE A 15 MONTH OLD SON AND THIS IS NOT SAFE, I AM VERY CONCERNED ABOUT THIS HAPPENING AGAIN WITH HIM IN THE VEHICLE. I AM VERY SURPRISED THIS SAFETY PRECAUTION WOULD PASS GOVERNMENT STANDARDS. I AM LOOKING FOR YOU TO LOOK INTO THIS AND GET BACK TO ME BECAUSE FORD SHOULD NOT BE PRODUCING VEHICLES THAT CAN CAUSE ACCIDENTS BECAUSE OF A COOLANT PUMP GOING BAD. *TR

PAINT BEGAN PEELING ON THE REAR DECK LID. THEN WE NOTICED THE ROOF STARTED TOO. THEN THE HOOD. SINCE WRITING MY LETTER TO FORD MOTOR COMPANY, THE PROBLEM HAS GOTTEN WORSE. THIS VEHICLE ONLY HAD 52,000 MILES ON IT WHEN THIS STARTED AND THEY HAVE DENIED ANY RELIEF. *TR

TL* THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED UPON STARTING THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE SEAT BELTS WERE REPLACED BECAUSE THE PRETENSIONERS HAD FAILED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 41,450. UPDATED 05/08/12*LJ THE CONSUMER STATED THE FRONT AND REAR SEAT BELTS WERE REPLACED. UPDATED 05/14/12

I HAD TO REPLACE THE BRAKE BOOSTER,CV BOOTS, MASTER CYLINDER ROTORS AND BRAKES. ALL TO THE TUNE OF 2,000. I HAD NO WARNING. NO LIGHTS IN THE DASH CAME ON OR ANYTHING. I WAS GOING DOWN A HILL AND ALL OF A SUDDEN THERE WERE NO BRAKES. I HAVE HAD CARS AND DROVE THEM FOR OVER 200,000 MILES AND I HAVE NEVER HAD TO REPLACE ALL THIS STUFF ON A CAR. THIS MERCURY HAS COST ME SO MUCH MONEY. ITS NOT LIKE ITS A MERCEDES OR BMW. NOTHING ON THIS CAR IS CHEAP TO GET FIXED. I HAVE REPLACED THE BRAKES OVER 20 TIMES AND THE CAR IS ONLY 6 YEARS OLD. I SEE WHY THEY STOPPED MAKING THEM. *TR

MY PASSENGER BACK DOOR HANDLE BROKE OFF. IT IS VERY SELDOM THAT ANYONE RIDES IN MY BACK SEAT. I AM SINGLE AND HAVE NO CHILDREN SO THE HANDLE SHOULD NOT HAVE BROKEN. *TR

I WAS TRAVELING IN THE PASSING LANE OF A HIGHWAY WHEN THE VEHICLE IN FRONT OF ME SLAMMED ON HER BRAKES. I SLAMMED ON MY BRAKES BUT SKIDDED INTO THE BACK OF HER VEHICLE AT APPROXIMATELY 50 MPH. I WAS THRUST FORWARD AND BACK IN MY SEAT AND SUFFERED INJURIES TO MY NECK AND BACK. I WENT TO THE HOSPITAL BY AMBULANCE BECAUSE I COULD NOT MOVE FROM THE HEAD DOWN TO MY WAIST. I THOUGHT I BROKE MY NECK. THE WHOLE FRONT END OF MY CAR IS SMASHED IN AND THE AIRBAGS DID NOT DEPLOY! I HAVE TORN LIGAMENTS IN MY NECK AND NUMBING IN MY HANDS AND FEET DUE TO INJURIES. I AM DIAGNOSED WITH SPRAINED LIGAMENTS AND WHIPLASH AND LUCKILY NO BREAKS. I HAVE ADVANCED DEGENRATIVE CERVICAL DISEASE IN MY NECK WHICH NOW MAKES THE PAIN UNBEARABLE SINCE THE CRASH! IT'S ONLY BEEN SEVERAL DAYS BUT THE ISSUE OF THE AIRBAG IS REALLY BOTHERING ME! I CAN'T BELIEVE I HAVE AIRBAGS INSTALLED AND THEY DIDN'T WORK!!! WHAT GOOD ARE THEY??? *TR

TL* THE CONTACT OWNS A 2007 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE VEHICLE SURGED FORWARD UNTIL HEAVY PRESSURE WAS APPLIED TO THE ACCELERATOR PEDAL. THE VEHICLE WAS TAKEN DIRECTLY TO AN AUTHORIZED DEALER AND THE TRANSMISSION LINKAGE WAS REPAIRED. APPROXIMATELY THREE YEARS LATER, THE CONTACT WAS INFORMED THAT THE MASTER CYLINDER WAS LEAKING DURING A ROUTINE INSPECTION. THE INSPECTION WAS BEING PERFORMED BY AN AUTHORIZED DEALER. THE DEALER REPLACED THE MASTER CYLINDER. APPROXIMATELY TWO YEARS AFTER THE MASTER CYLINDER FAILURE, THE CONTACT EXPERIENCED A COMPLETE BRAKING LOSS. THE CONTACT STATED THAT WHILE DRIVING 40 MPH, HE APPLIED THE BRAKE PEDAL AND THE PEDAL DEPRESSED TO THE FLOOR. THE CONTACT WAS ABLE TO SUCCESSFULLY COAST TO A STOP. THE CONTACT ADDED BRAKE FLUID TO THE VEHICLE AND TOWED IT TO AN INDEPENDENT REPAIR SHOP. THE MASTER CYLINDER WAS REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 20,000.