MERCURY Complaints

FILED A COMPLAINT ABOUT THE SAME ISSUE IN JULY OF 2010. IN JULY OF 2010, I REPLACED THE BRAKE PADS AND ROTORS. I TOOK THE CAR TO THE DEALER TO CHECK THE CALIPERS AS THE REAR PADS ON THE PASSENGER SIDE WERE SEVERELY WORN AND THE PADS ON THE DRIVER'S SIDE WERE FINE. DEALER INDICATED THE CALIPERS WERE FINE, BUT HAD NO EXPLANATION FOR THE UNEVEN WEAR. I ALSO CONTACTED FORD DIRECTLY AND THEY DID NOT HAVE AN EXPLANATION AS TO WHY THE PADS WOULD WEAR SO UNEVENLY. BACK BRAKES BEGAN PULSATING AGAIN AT 44,000 (ONLY 20,000 ON PADS). I AGAIN REPLACED THE PADS AND ROTORS AS THE PASSENGER SIDE WAS COMPLETELY WORN AND DRIVER'S SIDE WAS LESS THAN WORN. DROVE 15 MILES AND BRAKES ON PASSENGER SIDE WERE SMOKING. TOWED CAR ON A FLATBED TO INDEPENDENT MECHANIC WHO SAID PASSENGER SIDE CALIPER WASN'T WORKING.THE ROTOR WAS WARPED FROM THE HEAT, THE BRAND NEW PADS WERE SCORCHED AND THE MECHANIC ADVISED IT WAS A GOOD THING THE CAR WAS TOWED TO THE GARAGE AS IT WAS A GOOD CHANCE THE AREA WOULD HAVE CAUGHT FIRE. HE REPLACED THE CALIPERS ON BOTH SIDES, THE BRAKE PADS AND TURNED THE ROTOR ON THE PASSENGER SIDE. THE PADS AND ROTORS ONLY HAD 15 MILES ON THEM. THE VEHICLE IS ON IT'S 3RD (4TH IF YOU COUNT THE PADS WITH 15 MILES ON THEM) SET OF PADS AND ROTORS AND THE SECOND SET OF CALIPERS. THIS SHOULD NOT HAPPEN ON A CAR WITH 46,000 MILES. *TR

THE MERCURY MOUNTAINEER WILL NO LONGER TAKE IN FUEL PROPERLY. CAN NOT PUT IN MORE THAN A HALF A GALLON OF GAS AT A TIME. TOOK IT TO A MECHANIC AND THEY SAID THERE WAS NOTHING BLOCKING THE GAS FROM ENTERING THE TANK. HE SAID IT WAS THE AUTOMATIC FUEL SHUT OFF THAT WAS INSTALLED IN THE VEHICLE. HAVE NOT REPLACED IT YET. *TR

2004 GRAND MARQUIS, ORIGINAL OWNER, 60002 MILES. LOW BEAM HEADLIGHTS ( IN RAIN ) JUST TURNED OFF BY THEMSELVES. HIGH BEAM WAS OKAY. CARS APPROACHING FROM OPPOSITE DIRECTION CONTINUED TO BLINK THEIR LIGHTS AT US - TELLING US OUR LIGHTS WERE NOT ON ( STATE OF FLORIDA REQUIRES HEADLIGHTS TO BE ON DURING RAIN STORM ). CALLED DEALER UPON REACHING HOME - HE DID NOT SEEM SURPRISED. SAID BRING IT IN AND WE WILL REPLACE THE " LIGHTING CONTROL MODULE ". AFTER SEVERAL MINUTES ON THE PHONE WAS INFORMED THAT THE COST WOULD BE APPROX. $700. AND THAT TYPE REPAIR IS COMMON ON THE FORD AND MERCURY AUTOMOBILES. LIGHTS JUST GOING OFF - RAIN, FOG OR NIGHT DRIVING IS UNSAFE. THIS PROBLEM IS A TRAFFIC PROBLEM FOR THE DRIVER AS WELL AS FELLOW DRIVERS SHARING THE ROAD. *TR

WHILE DRIVING ON A FEW DIFFERENT OCCASIONS NOW, MY DRIVER'S SEAT WHICH IS POWER OPERATED MOVED BACKWARDS ON ITS OWN AND THE INTERIOR LIGHTS CAME ON. I HAD TO READJUST THE SEAT MYSELF AND THEN THE INTERIOR LIGHTS WENT OUT ONCE THE SEAT WAS READJUSTED. THE FIRST TIME IT HAPPENED I THOUGHT IT WAS JUST A FLUKE AS I HAVE ONLY OWNED THIS VEHICLE A LITTLE OVER A MONTH. IT HAS HAPPENED MAYBE 4-5 TIMES NOW. TODAY I WAS GOING AROUND A CURVE IN THE ROAD AND IT HAPPENED. IT REALLY COULD HAVE CAUSED AN ACCIDENT BECAUSE IT WAS ON THE INTERSTATE AND I WAS TRAVELING 55-60 MPH. *TR

HEADLIGHTS FAIL TO COME ON OR SUDDENLY SHUT OFF WHILE DRIVING. OTHER LIGHTS, INTERIOR AND EXTERIOR FUNCTION. HEADLIGHTS WILL BURN ONLY IF THE TURN SIGNAL LEVER IS HELD BACK. THIS IS AN EXTREMELY DANGEROUS MALFUNCTION THAT IS BEING EXPERIENCED BY MANY FORD CROWN VICTORIA AND MERCURY GRAND MARQUIS OWNERS, MODEL YEARS 2004-2005. DEALERS WILL REPLACE LIGHT CONTROL MODULE FOR $500 WITH NO GUARANTEE IT WILL FIX THE PROBLEM. I KNOW OF SEVERAL FORD OWNERS WITH THE SAME IDENTICAL PROBLEM. MANY WRECKING YARDS ARE SOLD OUT OF THE SALVAGED LCMS (DOESN'T FIX THE PROBLEM ANYWAY.) *TR

IDLES, MAKES NOISES, VIBRATES, DRIVES BY ITSELF WITH OUT STOPPING DURING IDLING, DON'T SHIFT INTO GEARS PROPERLY. *TR

I WAS DRIVING TO WORK ON THE EVENING OF JANUARY 23, 2012 WHEN I TURNED THROUGH A STOP LIGHT PRESSED ON THE GAS PEDAL AND THE CAR MADE A VROOM NOISE LIKE IT WANTED TO GO BUT THERE WAS NO POWER. THE CAR NEVER DIED. I COASTED DOWN THE HILL ONTO A SIDE STREET. THE CAR WAS TOWED TO A TRANSMISSION REPAIR COMPANY. WE ENDED UP HAVING TO HAVE THE TRANSMISSION TORQUE CONVERTER REPLACED. WE WERE TOLD THAT THIS IS UNUSUALLY FOR A CAR OF THIS AGE. I CHECKED FOR RECALLS AND THERE IS NOT ONE FOR MY MAKE AND MODEL BUT THERE IS ONE FOR THE FORD FREESTAR. I AM JUST WONDERING SINCE THIS IS A FORD PRODUCT THAT THE SAME TORQUE CONVERTER COULD HAVE BEEN USED IN MY CAR. *TR

DURING NORMAL DRIVING NOTICED A SQUEAKING AND GROANING NOISE COMING FROM FRONT END OF CAR. STEERING HAS BECOME LOOSE AND WAS TOLD BY A MECHANIC THAT THE BALL JOINTS,SHOCKS,BUSHINGS ARE DRY AND THAT THE VEHICLE CANNOT BE LUBRICATED BECAUSE IT IS SEALED. SEEN OTHER COMPLAINTS ON WEBSITE REGARDING THESE SAME ISSUES. I HAVE BEEN WARNED THAT THE TIRES COULD FALL OFF AT HIGH SPEEDS CAUSING SERIOUS INJURY OR DEATH. *TR

TL* THE CONTACT OWNS A 2003 MERCURY SABLE. THE CONTACT STATED THAT THE VEHICLE BEGAN TO LOOSE POWER WHILE ATTEMPTING TO ENTER THE HIGHWAY. THE CONTACT WAS ABLE TO EXIT THE HIGHWAY WITHOUT INCIDENT AND WHILE STOPPED AT A TRAFFIC LIGHT, THE RPMS BEGAN TO INCREASE TREMENDOUSLY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 101,000.

WHILE ATTEMPTING TO PUT THE VEHICLE IN PARK, THE GEAR SHIFTER SNAPPED IN HALF. IT IS CURRENTLY ATTACHED BY JUST A WIRE. THE VEHICLE IS CURRENTLY STUCK IN REVERSE, AND THE KEY IS STUCK IN THE IGNITION. IT SNAPPED OFF FROM THE HOUSING UNIT, PART OF THE BOLT IS LEFT IN THE GEAR SHIFTER AND THE REST IS INSIDE THE STEERING COLUMN. THE BATTERY HAD TO BE DISCONNECTED, SINCE UNABLE TO TAKE THE KEY OUT. *TR