MERCURY Complaints

WENT TO OPEN THE DRIVER SIDE DOOR AND WASN'T ABLE TO OPEN FROM INSIDE. I HAD TO ROLL THE WINDOW DOWN TO OPEN DOOR FROM OUTSIDE HANDLE. I FIND THIS TO BE A HAZARD IF AN EMERGENCY WOULD HAVE OCCURRED. MY CAR WAS IN OFF POSITION AFTER PARKING AND REMOVING KEY OUT OF IGNITION.

I'M VERY UPSET AND ON THE VERGE OF TEARS! MY STEERING WHEEL SUDDENLY LOCKED ON ME! I ALMOST WRECKED! THIS HAS HAPPENED A FEW TIMES & I HAVE NO WARNING LIGHT ON MY DASHBOARD

TL* THE CONTACT OWNS A 2010 MERCURY MILAN HYBRID. THE CONTACT STATED SHE WAS UNABLE TO OPEN THE FRONT DRIVER'S SIDE DOOR. THE CONTACT STATED SHE HAD TO OPEN THE WINDOW TO OPEN THE DOOR USING THE OUTSIDE DOOR HANDLE. THE VEHICLE WAS TAKEN TO LOCAL DEALER ASHEBORO FORD, INC. (1602 E DIXIE DR, ASHEBORO, NC 27203: (336) 629-3194) WHERE IT WAS DIAGNOSED WITH NEEDING THE FRONT DRIVER'S SIDE DOOR HANDLE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 115,000.

PAST 30 DAYS WHILE DRIVING HEARD WARNING CHIME LASTING ABOUT 2 SECONDS. NO MESSAGE VISIBLE ON DASHBOARD. ON 12/18 WHILE PARKING CAR WARNING CHIME AND MESSAGE "POWER STEERING ASSIST FAILURE." STEERING ASSIST COMPLETELY FAILED. WAS ABLE TO DRIVE CAR HOME (ABOUT 2 MILES) - WITH DIFFICULTY WHEN DRIVING AT LOW SPEED. SEARCHED THE WEB AND FOUND THAT OTHERS EXPERIENCED THE SAME ISSUE AND THERE IS A RECALL FOR SOME CARS OF MY YEAR AND MODEL DEALING WITH EXACTLY THIS PROBLEM. I CALLED MY DEALERSHIP AND AM AWAITING A CALL FROM THEIR SERVICE DEPARTMENT (I HAD THE A/C SYSTEM SERVICED ON NOV 11 THAT APPEARS UNRELATED). IF THIS IS NOT COVERED BY THE RECALL - IT SHOULD BE. THE STEERING IS SO DIFFICULT WITHOUT THE ASSIST THAT HIGHER SPEED WOULD ALMOST CERTAINLY HAVE LED TO A CRASH. RIGHT NOW, THE CAR IS NOT DRIVEABLE.

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT UPON START OF THE VEHICLE, THE STEERING WHEEL INTERMITTENTLY SHOOK WITHOUT WARNING. RECENTLY, THE POWER ASSIST FAULT WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL WHILE THE CONTACT WAS DRIVING 40 MPH. THE VEHICLE WAS NOT DIAGNOSED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING) HOWEVER, THE VIN WAS NOT INCLUDED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 178,000.

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO GRIECO FORD OF FORT LAUDERDALE (1333 N FEDERAL HWY, FORT LAUDERDALE, FL 33304, (844) 648-2686) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE LIGHTING CONTROL MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS PREVIOUSLY REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 15V861000 (EXTERIOR LIGHTING). THE MANUFACTURER WAS CONTACTED HOWEVER, NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 124,900. *BF CONSUMER STATED VEHICLE WAS REPAIRED BUT HAPPENED AGAIN AFTER 3 YEARS.*JB

I AM [XXX] ATTEMPTING TO ASSIST MY WIFE'S SISTER; [XXX] SHE HAS TURNED THE CAR INTO HER LOCAL FORD DEALER FOR REPAIR AND HAS BEEN INFORMED THE PARTS WILL NOT BE AVAILABLE UNTIL SOME TIME IN THE FIRST QUOTER OF 2021. SHE IS 75 PLUS YEARS OLD AND HAS MULTIPLE MEDICAL ISSUES REQUIRING MANY VISITS TO THE DOCTOR'S OFFICE FOR SPECIFIC TREATMENTS. SHE HAS REQUESTED A OWNER VEHICLE AND HAS ASKED IF SHE RENTED A VEHICLE WOULD FORD MOTOR COMPANY REIMBURSE HER EXPENSE? BOTH REQUEST HAVE BEEN DENIED. HAD A VERY CLOSE INCIDENT WHILE DRIVING IN HIHESVILL, GA. SHE AVOIDED HITTING A CAR IN FRONT BEHIND THE BRAKES FAILED TO OPERATE CORRECTLY. AGAIN: I AM [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR

TL* THE CONTACT OWNS A 2008 MERCURY MARINER. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, GREATER DRIVER EFFORT WAS NEEDED TO STEER THE VEHICLE WITHOUT WARNING. THE CONTACT ALSO STATED THAT AN ABNORMAL CLICKING SOUND WAS HEARD WHILE STEERING IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO LAFONTAINE FORD OF LANSING (5103 S CEDAR ST, LANSING, MI 48911) WHERE AN UPDATE WAS PERFORMED IN THE VEHICLE PER NHTSA CAMPAIGN NUMBER: 14V284000 (STEERING). RECENTLY, UPON REVERSING OUT OF A PARKING SPOT, THE POWER STEERING FAILED AS THE POWER ASSIST FAULT WARNING MESSAGE APPEARED ON THE INSTRUMENT PANEL. THE DEALER AND THE MANUFACTURER WERE NOTIFIED OF THE FAILURE AND INFORMED THE CONTACT THAT THE VEHICLE WAS NO LONGER UNDER RECALL. NO FURTHER ASSISTANCE WAS PROVIDED. THE VEHCILE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 154,271.

I BOUGHT A USED 1999 MERCURY SABLE GS WITH THE U TYPE 3.0L V6 ENGINE 2 MONTHS AGO. JUST RECENTLY I NOTICED THE CAR WANTING TO LUNGE FORWARD WHILE HOLDING THE BRAKE AT STOPS. THEN A FEW DAYS LATER WHENEVER I START THE CAR IT LUNGES FORWARD. NOTHING DRAMATIC BUT DEFINITELY NOTICEABLE. I STARTED LOOKING ONLINE TO SEE ABOUT A RECALL AND 1 WAS PRESENT A LONG TIME AGO. IS IT TO LATE TO GET MY CAR CHECKED OR HOW TO SEE IF IT WAS EVER SERVICED OR CALLED FOR THE RECALL.

TL* THE CONTACT OWNS A 2004 MERCURY MONTEREY. THE CONTACT STATED THAT WHILE HER HUSBAND WAS DRIVING 45 MPH, THE VEHICLE STALLED UPON DEPRESSING THE ACCELERATOR PEDAL. THE CHECK ENGINE LIGHT WAS ILLUMINATED ON THE INSTRUMENT PANEL PRIOR TO THE FAILURE. DUE TO THE FAILURE, THE VEHICLE WAS INITIALLY TOWED TO AN INDEPENDENT MECHANIC AND THEN TO NEWTON FORD SOUTH (2010 N MAIN ST, SHELBYVILLE, TN 37160) WHERE THE VEHICLE WAS DIAGNOSED WITH TRANSMISSION FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 12V006000 (POWER TRAIN) HOWEVER, THE VIN WAS NOT INCLUDED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 93,000.