MERCURY Complaints

2005 MERCURY MOUNTAINEER CRUISE CONTROL EMERGENCY WHILE DRIVING MY WIFE'S 2005 MERCURY MOUNTAINEER AT APPROXIMATELY 50 MPH AND USING THE CRUISE CONTROL THE ENGINE SHUT OFF. (DANGEROUS AND SCARY) I IMMEDIATELY PLACED THE ENGINE IN NEUTRAL AND RESTARTED IT WITH NO TROUBLE. FORTUNATELY WE WERE ON A STRAIGHT ROAD. THE ENGINE SHUT DOWN APPEARED TO OCCUR BECAUSE THE CRUISE CONTROL DE-ACCELERATED THE ENGINE WHILE COASTING DOWN HILL (USING THE CRUISE CONTROL) TO BELOW 400 RPM'S. BELOW 400 RPM'S THE ENGINE STOPS. THE CAR SPEED, LENGTH OF THE DOWNWARD COAST, AND HILL SLOPE APPEARED TO AFFECT THE STOPPAGE. IF THE SPEED CONTROL SIGNALS AN INCREASE PRIOR TO BOTTOMING THE RPM'S THE ENGINE WILL CONTINUE TO RUN, IF NOT IT WILL SHUT OFF LOOSING OIL PRESSURE, POWER STEERING, AND POWER BRAKES. MY WIFE DOESN'T NORMALLY USE THE CRUISE CONTROL, WHICH IS FORTUNATE FOR HER. I'M SURE IF SHE WERE DRIVING WHEN THIS OCCURRED SHE WOULD HAVE COAST TO A STOP OF WORSE IF IT HAPPENED WHILE GOING AROUND A CURVE. I WAS ABLE TO DUPLICATE THIS PROBLEM FOUR TIMES BY PICKING A HILL WITH THE RIGHT CONDITIONS AND SETTING THE SPEED AT AROUND 45 TO 50 MPH. I CALLED THE DEALER WHERE SHE BOUGHT THE CAR NEW AND WAS TOLD THERE ARE NO RECALLS ON HER CAR, HOWEVER; WHILE SEARCHING THE INTERNET WE FOUND THAT THE SAME PROBLEM HAS OCCURRED NUMEROUS TIMES ON FORD EXPLORERS AND MERCURY MOUNTAINEER'S. WE'VE SET AND APPOINTMENT AT THE DEALER FOR A DIAGNOSIS. *TR

TIRES FROM WALMART STORE#1541, WITH LESS THEN 10,000, ROTATED & BALANCED,AT 45-55 MPH TIRES WOBBLE & SHAKE. THEY REBALANCED THEM TODAY X2 BUT STILL NOT CORRECT AT 50-60 MPH THEY STILL WOBBLE. I JUST COULDN'T GO BACK A THIRD TIME. THE STORE MANAGER JUST SAID FIX THEM TO HIS STAFF AND WALKED AWAY. *TR

2002 SABLE. LEFT FRONT COIL SPRING BROKE AND PUNCTURED THE TIRE WHEN BACKING OUT OF THE GARAGE. I HAD THE LOCAL FORD GARAGE REPLACE BOTH FRONT SPRINGS AND INSTALL THE PROTECTIVE GUARD KIT (USED ON THE RE-CALLED VEHICLES) TO PREVENT TIRE PUNCTURE IF IT HAPPENS AGAIN. THIS CAR WAS NOT RE-CALLED AND FORD DID NOT COVER THE COST; $400 NOT INCLUDING THE TIRE. *TR

WHEN GETTING CAR SAFETY INSPECTED MECHANIC FOUND REAR COIL SPRINGS BROKEN. RESEARCH ON INTERNET FOUND RECALL FOR FRONT SPRINGS BUT NOR REAR. THEY ARE THE SAME TYPE OF SPRINGS AS THE FRONT SO WHY WOULD THEY NOT BE INCLUDED IN THE RECALL!!!!! MANY OTHER OWNERS HAVE ALSO HAD THE SAME PROBLEM WITH THE REAR SPRINGS ALSO. I'M JUST GLAD THE FAILURE DID NOT RESULT IN A CRASH OR ANYONE BEING INJURED. FORD MOTOR COMPANY SHOULD INCLUDE THE REAR SPRINGS IN THE RECALL ALSO.

I WAS ON MY WAY HOME AFTER PICKING UP MY 2 GRANDDAUGHTERS AND MY CAR JUST LOST ALL MOVEMENT. THE MOTOR WAS RUNNING BUT WHEN I TRIED TO ACCELERATE IT WOULD NOT MOVE FORWARD. I WAS ABLE TO COAST TO THE BOTTOM OF THE HILL, WERE LUCKY THERE WAS A TURNOFF LANE. I CALLED FOR ASSISTANCE AND THEN HAD TO BE TOWED. THE GIRLS WERE SCARED TO DEATH, I GUESS JUST KNOWING THAT WE WEREN'T ABLE TO GO, IT WAS DARK AND WE WERE ON A BUSY HIGHWAY. THE MECHANIC HAS INFORMED ME THAT IT IS THE TRANSMISSION. MY CAR IS A 2004 MERCURY MONTEREY, ONLY 77,650 MILES. IT HAS NEVER GIVEN ME ANY TROUBLE. THIS HAS BEEN QUITE AN INCONVENIENCE, ESPECIALLY SINCE I WORK EVERYDAY AND IT IS GOING TO BE QUITE AN EXPENSE TO REPLACE, LAST QUOTE WAS 2600.00, WHICH IS NOT EASY TO COME BY GIVEN THE ECONOMY. AFTER READING OVER 100 COMPLAINTS FROM OTHERS SHARING THE SAME EXPERIENCE, I FEEL THIS IS DEFINITELY SOMETHING THAT NEEDS TO BE INVESTIGATED. I GUESS WE WERE LUCKY THAT AN ACCIDENT DID NOT OCCUR, GIVEN THE CIRCUMSTANCES UNDER WHICH THIS HAPPENED.

THE FRONT DRIVER SIDE COIL SPRINGS BROKE WHILE I WAS BACKING FROM PARKING STALL. IT RIPPED A LARGE HOLE IN MY BRAND NEW TIRE. WHEN I INSPECTED IT, THERE WAS RUST INSIDE THE FRACTURE. I HAVE NOT TAKEN IT TO A DEALER YET FOR REPAIRS. *TR

TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS SHUT ON AND OFF INTERMITTENTLY; HOWEVER, THE HIGH BEAMS CONTINUE TO FUNCTION. THE HEADLIGHT SWITCH WAS REPLACED, BUT THAT DID NOT CORRECT THE FAILURE. THE DEALER STATED THAT HEADLIGHT MODULE CAUSED THE FAILURE. THE CONTACT WAS CONCERNED ABOUT THE SAFETY ISSUE. THE FAILURE AND CURRENT MILEAGES WERE 60000. UPDATED 03/07/11*LJ

I HAVE A 2004 MERCURY MONTEREY WAS DRIVING AND ALL THE SUDDEN TRANSMISSION WENT OUT WITHOUT WARNING. NO WARNING LIGHTS OR OTHER SHIFTING PROBLEMS. VERY HAZARDOUS. THEY WANT 4 TO 6000.00 TO REPAIR THIS IS DEFINITELY A FORD PROBLEM AND SHOULD BE REPAIRED BY THEM. I COULD HAVE BEEN KILLED AND MY PASSENGERS ONLY BY THE GRACE OF GOD WE WEREN'T. *TR

2004 MERCURY MOUNTAINEER V8, 47,000 MILES. TRANSMISSION IS SHOT. IT SLIPPED IN AND OUT OR REVERSE (CREATING A VERY DANGEROUS SITUATION SINCE I COULD NOT CONTROL THE VEHICLE WHEN IT WAS IN REVERSE) AND IT STRUGGLED TO SHIFT GEARS IN DRIVE. NO WARNING LIGHT BEFORE THE PROBLEMS BEGAN. THE VEHICLE AGED OUT OF WARRANTY IN JULY 2010. FORD WILL NOT PAY FOR ANYTHING (ALTHOUGH THE DEALER IS CUTTING ME A BREAK ON THE SERVICE COSTS). *TR

FUEL PUMP AND CRANKSHAFT SENSOR BOTH WENT OUT ON VEHICLE AT SAME TIME. REPAIR OF CRANKSHAFT SENSOR WAS A $400 AND FUEL PUMP REPAIR WAS $740. DOORS DO NOT LOCK PROPERLY WHEN USING THE KEY REMOTE AND LIGHTS INSIDE THE VEHICLE ON CONTROLS FLICKER ON AND OFF. HEATING ELEMENT IN LEATHER SEAT ON PASSENGER SIDE HAS NEVER WORKED AND HAD TO REPLACE TIRES DUE TO UNUSUAL WEAR AND TEAR. COST TO REPLACE TIRES WAS $478. DRIVER SIDES DOOR WILL NOT SHUT ALL THE WAY DUE TO ALIGNMENT PROBLEMS AND THIS PROBLEM HAS NOT BEEN CORRECTED. HAD TO REPLACE FUEL FILTER DUE TO LEAKING AND THIS COST $178. CAR HAS BECOME A MONEY PIT AND IT ONLY HAS 77,000 MILES ON IT. *TR