MERCURY Complaints

View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.

  • 2005 MERCURY MONTEREY
    - NAPLES, FL

    2005 MERCURY MONTEREY VAN...TRANSMISSION FAILED DRIVING AWAY FROM STOP SIGN, NO POWER TO WHEELS. THE TRANSMISSION FLUID WAS CHANGED 6 WEEKS AGO DURING NORMAL FLUID MAINTENANCE. MOSTLY HIGHWAY MILES SINCE TAKING OWNERSHIP. CAR HAD TO BE TOWED TO FORD DEALER. THEY HAVE JUST CALLED AND SAID TRANSMISSION HAS NO PRESSURE & NEEDS A NEW TORQUE CONVERTER & SEAL KIT. BOUGHT THIS CAR W/ 8400 MILES AND NOW HAS ONLY 53,000 IN 4 YEARS WITH REGULAR SERVICE AND OIL CHANGES. ESTIMATED REPAIR TIME 2 DAYS @ APPROX. $ 1020.00. *TR

    Source: NHTSA WEB SITE
  • 2005 MERCURY MONTEREY
    - LEROY, MI

    TRANSMISSION FAILURE OF OUR 2005 MERCURY MONTEREY MINI-VAN WITH ONLY 66,000 MILES ON IT LEFT MY WIFE AND KIDS STRANDED ON A DIRT ROAD IN THE COUNTRY FAR FROM THE CITY. WE GOT THE VAN FIXED AND THE NEW TRANSMISSION WENT OUT AGAIN 8000 MILES LATER. FORD NEEDS TO RECALL THESE TRANSMISSIONS BEFORE SOMEONE GETS HURT. *TR

    Source: NHTSA WEB SITE
  • 2003 MERCURY GRAND MARQUIS
    - JEDDAH, 00

    2003 MERCURY GRAND MARQUIS HEADLIGHT FAIL. EVERY OTHER THING IS WORKING. NOW THIS IS SERIOUS BECAUSE IT HAPPENS EVERY 5 MINUTES AND REMAINS FOR AT LEAST 10 MINUTES. CONFIRMED THAT THE LCM IS THE SOURCE OF PROBLEM. THIS IS A MISTAKE BY FORD AND THEY SHOULD PAY FOR IT AS I DISCOVERED MANY OWNERS HAS THE SAME PROBLEM. IS THERE ANY RECALL BY FORD FOR THIS ONE? *TR

    Source: NHTSA WEB SITE
  • 2005 MERCURY GRAND MARQUIS
    - SUMMERFIELD , FL

    TL*THE CONTACT OWNS A 2005 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT WHILE DRIVING AT NIGHT THE HEADLIGHTS WOULD NOT SHUT OFF. USUALLY WITHIN 5 MINUTES OR SO THEY WOULD COME BACK ON. THE VEHICLE WAS REPAIRED IN JUNE 2010 BY REPLACING THE LIGHTING MODULE AT HER EXPENSE. THE VIN WAS NOT AVAILABLE. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 18,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2009 MERCURY MOUNTAINEER
    - PARIS , TX

    TL*THE CONTACT OWNS A 2009 MERCURY MOUNTAINEER. THE CONTACT STATED THAT WHEN HE ROCKED THE STEERING WHEEL BACK AND FORTH IT MADE A POPPING NOISE. THE CONTACT STATED THAT THE RACK AND PINION CAUSED THE FAILURE TO OCCUR. THE DEALER STATED THAT ALL OF THE FORD AND MERCURY VEHICLES FOR THAT YEAR AND MODEL WERE DESIGNED THE SAME WAY. THE DRIVER SIDE TIRE ON THE INSIDE ALSO BEGAN TO EXHIBIT ABNORMAL WEAR, WHICH THE OWNER STATED COULD ALSO BE THE RACK AND PINION OR THE TIE ROD. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 22,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY MARQUIS
    - EAST TAUNTON, MA

    TL*THE CONTACT OWNS A 2002 MERCURY MARQUIS. THE CONTACT NOTICED FLUID ON THE GROUND WHEN THE VEHICLE WAS TURNED OFF. THE VEHICLE WAS TAKEN TO THE MECHANIC WHO LOCATED THE FAILURE AS THE INTAKE MANIFOLD. THE VEHICLE WILL BE REPAIRED. THE FAILURE AND THE CURRENT MILEAGES WERE 105,000.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2002 MERCURY SABLE
    - CANTON, OH

    TL*THE CONTACT OWNS 2002 MERCURY SABLE. THE MECHANIC STATED THAT THE FRONT COILS SPRINGS WERE BROKEN ON THE CUSTOMERS VEHICLE. THE REAR SPRINGS WERE REPLACED ON THE VEHICLE PREVIOUSLY AND THE FRONT SPRINGS ALSO NEEDED TO BE REPLACED. WHEN THE CONTACT SPOKE WITH THE DEALER HE WAS TOLD THAT EVEN THOUGH THESE WERE THE SAME PARTS USED ON THE 2001 FORD TAURUS THAT WERE UNDER RECALL; THERE WAS NO RECALL FOR THIS MODEL YEAR. THERE IS AN OPEN INVESTIGATION ON THE SUSPENSION FOR THE FRONT COIL SPRINGS UNDER ACTION NUMBER EA08018. THE FAILURE MILEAGE WAS 95000 AND THE CURRENT MILEAGE WAS 100547.

    Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE
  • 2000 MERCURY COUGAR
    - AKRON, OH

    2000 MERCURY COUGAR, VEHICLE HOOD LATCH FAILED CAUSING THE HOOD TO OPEN AND STRIKE THE FRONT WINDSHIELD AND THE ROOF. *BF (OHIO TRAFFIC CRASH REPORT # 10-0395-91)*JB UPDATED 09/13/10*BF

    Source: NHTSA VEHICLE OWNERS QUESTIONNAIRE
  • 2006 MERCURY MONTEREY
    - CALVERT CITY, KY

    PULLING OUT INTO HWY TO CROSS TRAFFIC, CAR QUIT ACCELERATING. STARTED "JUMPING" LIKE OUT OF GAS. WAS SITTING CROSSWISE IN THE ROAD NOW, WITH CARS COMING FROM BOTH DIRECTIONS, JUST KEPT PUSHING GAS, AND IT'D MOVE A FEW INCHES AT A TIME. FINALLY GOT ACROSS INTO LANE, AND HAD TO DRIVE IT LIKE THAT TO TURN OFF A FEW HUNDRED YARDS. TURNED IGNITION OFF, AND ON, AND WAS NORMAL AGAIN. HAS DONE THIS SEVERAL TIMES, YET FORD SAYS NOTHING IS WRONG. *TR

    Source: NHTSA WEB SITE
  • 2005 MERCURY GRAND MARQUIS
    - BENSENVILLE, IL

    8/27/10 CHICAGO-ILLINOIS 2005 GRAND MARQUIS - HEADLIGHTS GO OFF WHEN DRIVING. YOU HEAR A CLICK AND SOMETIMES THEY COME BACK ON AND SOMETIMES THEY DON'T. EXTREMELY DANGEROUS TO BE DRIVING DOWN THE ROAD IN THE DARK AND TO HAVE YOUR HEADLIGHTS GO OUT. THE FORD DEALERSHIP ADVISED ME THAT IT WAS THE LIGHTING CONTROL MODULE THAT WAS BAD. THEY CHARGED ME $143.75 TO TELL ME THIS, THEN THEY WANTED ANOTHER $930.00 TO REPLACE IT. EVEN THOUGH I HAVE AN EXTENDED WARRANTY, I WAS ADVISED THAT THIS PARTICULAR MODULE IS NOT COVERED. I AM NOW ONLY DRIVING THIS VEHICLE IN THE DAY TIME. *TR

    Source: NHTSA WEB SITE