MERCURY Complaints

HEADLIGHTS GOING OUT INTERMITTENTLY FOR A 3 TO 10 MINUTES IS OCCURRING DAILY. JUST DRIVING THE CAR AROUND TOWN THIS COULD BE VERY DANGEROUS.MUCH LESS THE OPEN HIGHWAY. I HAVE NOT HAD IT REPAIRED. THE FORD DEALER HERE WANTED TO REPLACE A MODULE AT A COST OF $735.00 WHICH I CANNOT AFFORD AT THIS TIME. *TR

TL*THE CONTACT OWNS A 2001 MERCURY SABLE. WHILE DRIVING 40 MPH, THE VEHICLE SLID INTO A GRAVEL ROAD AND FLIPPED OVER. THE AIR BAGS FAILED TO DEPLOY AND THE VEHICLE WAS DESTROYED. THE CONTACT WAS UNCONSCIOUS AFTER THE CRASH AND HAS SUSTAINED SOME MINOR BRUISES AND CUTS. A POLICE REPORT IS AVAILABLE IF NEEDED. THE FAILURE MILEAGE WAS 167,000.

WHILE DRIVING 35-45 MPH, CAR SUDDENLY SHUT DOWN. CHECK ENGINE LIGHT AND BATTERY LIGHT CAME ON. LOSS OF POWER STEERING, POWER BRAKES, ACCELERATION. MANEUVERED VEHICLE TO NEARBY PARKING LOT, WAITED, AND THEN RESTARTED THE VEHICLE. NO PROBLEM IN RESTARTING VEHICLE AND ALL WARNING LIGHTS WERE OFF. USED CRUISE CONTROL PRIOR TO INCIDENT. INTERMITTENT PROBLEM; UNABLE TO RE-CREATE FOR FORD DEALER TO DIAGNOSE. NEW BATTERY WAS INSTALLED BY FORD DEALER IN WINTER 2009. *TR

MY 2005 MERCURY MONTEREY VAN JUST STALLED WITHOUT WARNING ON A BUSY HIGHWAY. NO STEERING OR POWER BRAKES WORKED WELL.TOOK IT TO DEALER AND THEY REPLACE THE CAM CRANK SHAFT. DROVE IT 2-3 WEEKS AND IT HAPPENED AGAIN. TOOK IT TO MY MECHANIC AND THE CODES SAID THE SAME THING AS AT THE DEALER.THEY FIXED IT AGAIN. DROVE IT 2 MONTHS AND DID THE SAME THING. SAT AT THE MECHANICS YARD OVER WEEKEND AND CLEARED THE CODES. COULDN'T FIND ANYTHING WRONG. TODAY WITH MY GRANDSON IT HAPPENED AGAIN. DON'T KNOW WHAT TO DO. THIS VAN HAS 47,000 MILES AND IS VERY UNRELIABLE. I BOUGHT IT USED SO WARRANTY IS OVER. SEEMS AS I READ HOW MANY HAVE HAD THIS SAME THING HAPPEN THERE SHOULD BE SOME KIND OF RECALL OR HONOR BY THE FORD COMPANY. THIS COULD END DEADLY IN ALOT OF TRAFFIC. JUST WONDER IF WE HAVE TO WAIT UNTIL SOMEONE IS KILLED TO DO SOMETHING. *TR

DAUGHTER WAS DRIVING HER CAR FROM SCHOOL AT APPROXIMATELY 35 MPH. LEFT REAR COIL SPRING BROKE, PUNCTURING TIRE. BROKEN END OF COIL SPRING WAS HIGH ENOUGH TO ALLOW USING THE DOUGHNUT SPARE TO DRIVE TO SERVICE SHOP. LOCAL MECHANIC IS REPLACING BOTH REAR COIL SPRINGS. APPROXIMATE COST FOR REPLACING TIRE AND COIL SPRINGS IS $395.00. *TR

MY CAR HAS HAD A CONTINUING PROBLEM WITH THE TRANSMISSION. IT SHIFTS ROUGHLY AND LURCHES WHEN BEGINNING TO MOVE. FOR EXAMPLE, WHEN STOPPED AT A STOPLIGHT, AND THEN BEGINNING TO DRIVE, IT WILL LURCH, JOLTING THE PASSENGERS. OUR DRIVEWAY IS SLOPED TOWARD THE STREET. WHEN I PARK THE CAR, I ALWAYS SET THE EMERGENCY BRAKE AS WELL. THE CAR ALWAYS ROLLS A FEW INCHES BEFORE THE BRAKES LOCK, EVEN THOUGH IT IS STOPPED AND IN PARK. ON SEP. 4, 2009, MY MOTHER BORROWED MY CAR TO GO TO LUNCH. SHE COULDN'T FIND THE EMERGENCY BRAKE RELEASE. SHE PUT THE CAR IN PARK AND GOT OUT TO LOCATE THE EMERGENCY BRAKE. SHE FOUND IT AND RELEASED IT. THE CAR POPPED INTO REVERSE AND ROLLED BACKWARDS TO THE STREET. THE DOOR KNOCKED MY MOTHER DOWN AND SHE HIT HER HEAD HARD ENOUGH TO SUSTAIN A CLOSED HEAD INJURY WITH MINOR BLEEDING IN HER BRAIN. THE CAR ROLLED ACROSS THE STREET, OVER THE CURB AND HIT A NEIGHBOR'S POPLAR TREE. THE ENTIRE TAILGATE WAS DESTROYED, THERE WAS SOME INTERIOR DAMAGE AND THE FRAME WAS WARPED. THE TAILGATE HAD TO BE REPLACED, THE BUMPER AND TRAILER HITCH HAD TO BE REPAIRED AND THE FRAME STRAIGHTENED. MY MOTHER WAS IN HOSPITAL OVERNIGHT AND HAD TO HAVE TWO CT-SCANS. SHE STILL HAS HEADACHES AND TRANSIENT DIZZINESS. WE ARE JUST FORTUNATE THE CAR DIDN'T RUN HER OVER, HIT A PEDESTRIAN (THERE ARE A LOT OF WALKERS IN OUR NEIGHBORHOOD), HIT A CAR OR A NEIGHBOR'S HOUSE. *TR

I'VE GOT A REPEATABLE FAILURE THAT HAPPENS WHEN I MAKE A LEFT TURN OR GO UP AN INCLINE WHILE I HAVE LESS THAN A QUARTER OF A TANK OF GAS IN MY VEHICLE. THE CAR WILL LOSE POWER AND START TO STUTTER, AND HAS COMPLETELY STALLED A COUPLE TIMES. I HAVEN'T HAD ANY PARTS REPLACED YET, BUT I FOUND OTHER PEOPLE WITH THIS PROBLEM AND AN EXTENDED COVERAGE PROGRAM OFFERED BY THE MANUFACTURER THAT THEY SAY DOESN'T APPLY TO MY VEHICLE. THIS HAS ALSO BEEN NHTSA CAMPAIGN ID AS WELL. ACCORDING TO THE EMAILS WITH CUSTOMER SERVICE THE PROGRAM WAS FOR CARS MANUFACTURED MAY 25, 1999 THROUGH NOVEMBER 30, 2001. MY CAR WAS MANUFACTURED ON MAY 24, 1999. I QUESTIONED IF THE ONE DAY DIFFERENCE IN MANUFACTURE COULD ACTUALLY EXCLUDE MY VEHICLE, IF MY VEHICLE COULD ACTUALLY BE AFFECTED, AND WHETHER THERE WAS SOME WAY TO TELL IF THE AFFECTED PART WAS INSTALLED IN MY VEHICLE (POSSIBLY BY PART NUMBER OR SERIAL NUMBER OF THE INSTALLED PART). THERE ARE APPARENTLY AT LEAST SEVERAL DIFFERENT PARTS (THE PRE EXTENDED PROGRAM PART, THE BAD PART BEING REPLACED DURING THE PROGRAM, AND THE ONE REPLACING THE BAD PART. I HAVE REQUESTED BUT NOT BEEN GIVEN A WAY TO TELL THE DIFFERENCE BETWEEN THE DIFFERENT PARTS. *TR

95 TRACER WAGON 9/3/97 THERE WAS A RECALL WITH THE SAME ISSUE I AM NOW HAVING. WE NEVER REC'D ANY NOTIFICATION THERE WAS ANY RECALL. THE FUEL TANK IS LEAKING NEAR THE HEAT SHIELD. A CALL WAS MADE TO STIVERS LAST NIGHT AND WE WERE TOLD NOTHING COULD BE DONE DUE TO THE LENGTH OF YEARS THAT HAD PASSED.BUT WAS TOLD TO CALL FORD MOTOR. A CALL WAS MADE THIS MORNING. WAS TOLD BY FORD MOTOR AT 800-392-3673 THAT MY CAR WAS MADE 1/95 AND THE 64000 THAT WAS RECALLED WERE BETWEEN 4/29/95 AND 10/95. THE CAR HAD BEEN IN FOR PREVIOUS SERVICING AND EVEN THEN NOTHING WAS SAID TO US ABOUT A RECALL. OUR PROBLEM IS EXACTLY THE SAME AS WHAT THE RECALL WAS FOR. AT THE TIME OF THE RECALL MY CAR WAS ONLY 2 YEARS OLD. WE FEEL THAT HEY SHOULD TAKE CARE OF A REPLACEMENT. *TR

2002 COUGAR EXHIBITS "ENGINE HESITATION, LOSS OF POWER, SURGING, AND OTHER SIMILAR SYMPTOMS". YOUR WEBSITE SHOWS A EXTENDED WARRANTY FOR THIS AS OUR MECHANIC SAYS WE NEED A NEW FUEL PUMP. FORD DENIES THE CAR IS COVERED. *TR

TL*THE CONTACT OWNS A 2005 MERCURY MONTEGO. SHE STATED THAT THE THROTTLE BODY FAILED WHICH MADE THE VEHICLE SHUT OFF IN THE MIDDLE OF THE HIGHWAY. SHE PULLED OVER AND TURNED THE ENGINE OFF AND BACK ON THEN IT SHUT OFF ON ITS OWN. THE FOLLOWING DAY THE FAILURE RECURRED AND THE CHECK ENGINE LIGHT ILLUMINATED ON THE INSTRUMENTAL PANEL. THE DEALER STATED THAT THEY WOULD REPAIR THE VEHICLE AT THE OWNERS EXPENSE WHEN THE PART WERE AVAILABLE. THEY LATER STATED THAT THE PART WAS AVAILABLE AND THAT THEY HAVE EXHAUSTED ALL OPTIONS TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED; HOWEVER, IT REMAINED IN THE DEALERS POSSESSION. THE SERVICE MANAGER STATED THAT THEY WOULD NOT REPAIR THE VEHICLE AND THE CONTACT SHOULD RETRIEVE IT. THE VEHICLE IDENTIFICATION NUMBER WAS UNAVAILABLE. THE FAILURE AND CURRENT MILEAGE WERE 57000.