MERCURY Complaints

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. WHILE DRIVING AT AN UNKNOWN SPEED, THE HEADLIGHTS DIMMED WITHOUT WARNING. THE DEALER PLACED A MONITOR ON THE VEHICLE TO LOCATE THE FAILURE AND REPLACE THE MODULE. THE VEHICLE HAS BEEN REPAIRED AND THE HEADLIGHTS ARE WORKING NORMALLY. THE CURRENT MILEAGE WAS 100,500 AND FAILURE MILEAGE WAS 100,100.

I BOUGHT A 2007 MERCURY GRAND MARQUIS "PROGRAM CAR" IN SEPT 2007 FROM A FORD DEALER. WHEN I BOUGHT IT IT HAD 10,000 MILES ON THE ODOMETER AND THE ORIGINAL TIRES WHICH WERE IN GREAT SHAPE. WITHIN THE FIRST 2 MONTHS OF OWNERSHIP TWO DILL VALVE STEMS FAILED, IN EACH CASE CREATING A DANGEROUS DRIVING SITUATION AND IN EACH CASE COSTING ME APPROXIMATELY $200 TO REPLACE THE ASSOCIATED TIRE. AFTER THE SECOND FAILURE I HAD THE REMAINING 2 VALVE STEMS REPLACED AND THEY TOO SHOWED SIGNS OF CRACKING. I FEEL DILL OWES ME $400. *TR

MEMORY SEATS CHANGE SEAT SETTING WHILE DRIVING WITHOUT ASSISTANCE OF DRIVER. WHILE ON A LENGTHY ROAD TRIP, INCIDENT OCCURRED 3 TIMES. ONE OF WHICH NEARLY RESULTED IN A COLLISION WHEN DRIVER WAS FORCED ONTO SHOULDER OF ROAD TO AVOID TRAFFIC. DRIVER MEMORY SEAT POSITIONS ITSELF IN SUCH A POSITION THAT DRIVER IS UNABLE TO REACH BRAKE AND ACCELERATOR PEDALS. THIS FAULT SEEMS TO MAINTAIN CONTROL OF THE SEAT FOR A RANDOM AND UNSPECIFIED AMOUNT TIME FORCING DRIVER TO MAINTAIN VEHICLE CONTROL AND WHILE ATTEMPTING TO MAINTAIN SEAT POSITION. *TR

BOTH REAR COIL SPRINGS BROKE MADE CAR UNSTABLE COIL SPRINGS WERE REPLACED BY DEALER ON 4/07/09 AND BILLED TO ME. *TR

I HAVE A 2004 MERCURY MARAUDER AND HAVE HAD A PROBLEM WITH THE PAINT SPLITTING AND BLISTERING ON THE FRONT HOOD, ROOF AND REAR TRUNK. I CONTACTED BOTH MY LOCAL DEALERSHIP AND FORD AND THEY BOTH SAY I'M JUST OUTSIDE OF MY WARRANTY (WITHIN A YEAR) AND THEREFORE NOTHING THEY CAN DO. THE DEALERSHIP LOOKED AT THE ISSUE AND STATED IT WAS POSSIBLY MISSING SOME PROTECTIVE UNDERCOATING AND IS ONLY GOING TO GET WORSE. I DID FILE A COMPLAINT WITH FORD. *TR

TL*THE CONTACT OWNS A 1999 MERCURY SABLE. THE VEHICLE WAS PREVIOUSLY REPAIRED ACCORDING TO NHTSA CAMPAIGN ID NUMBER 04V332000 (SUSPENSION:FRONT:SPRINGS:COIL SPRINGS). CURRENTLY, THE REAR SPRINGS FAILED AND THE DEALER STATED THAT THERE WAS NO RECALL. THE CONTACT WAS INFORMED TO TAKE THE VEHICLE TO ANOTHER DEALER BECAUSE FORD GAVE THEM PERMISSION TO REPLACE THE REAR SPRINGS. AS OF DECEMBER 2008, THE DEALER NO LONGER REPAIRS THE REAR SPRINGS AND THE CONTACT WOULD BE RESPONSIBLE FOR PAYING FOR THE REPAIRS. THE FAILURE MILEAGE WAS 91,000. UPDATED 05/06/09 *BF THE CONSUMER STATED TO DISREGARD THE COMPLAINT. THE PROBLEM WAS NOT THE SPRINGS. UPDATED 05/08/09.*JB

2004 MERCURY MONTEREY, 78K, SPOUSE PULLS UP TO ENTRANCE OF OUR CHURCH AND DROPS OFF MY DAUGHTER. ENGINE STILL RUNNING, SHE PUTS IN IT PARK UNTIL MY DAUGHTER COMES BACK OUT. 2 MINUTES LATER, WITH MY DAUGHTER IN TOW, SHE PUTS IN BACK INTO DRIVE AND THE VAN GOES NOWHERE. ENGINE RUNNING, BUT AUTO TRANSMISSION TOTALLY FAILS WITH ABSOLUTELY NO WARNING OR TRIGGER. TRANS FLUID IS FULL. CAR WON'T GO REVERSE OR FORWARD. I FEEL THIS IS A VERY DANGEROUS SITUATION - TRANSMISSION FAILS WHILE CAR STILL RUNNING! *TR

TL*THE CONTACT OWNS A 2003 MERCURY SABLE. WHILE ATTEMPTING TO DEPRESS THE BRAKE PEDAL AND PLACE THE VEHICLE INTO DRIVE, THE CONTACT'S FOOT STRUCK THE ACCELERATOR PEDAL INSTEAD. THE VEHICLE ACCELERATED FORWARD AT A FAST PACE. THE CONTACT FEELS THAT THE ACCELERATOR AND BRAKE PEDALS ARE TOO CLOSE TOGETHER AND COULD CAUSE A CRASH WHEN PRESSED INCORRECTLY. HE CALLED THE MANUFACTURER AND WAS ADVISED TO HAVE THE VEHICLE INSPECTED. WHILE DRIVING 25 MPH, THE CONTACT HAD TO SLAM ON THE BRAKES IN ORDER TO AVOID A CRASH. HE NOTICED THAT THE STEERING COLUMN FAILED INTERMITTENTLY, BUT WAS ABLE TO DRIVE THE VEHICLE SAFELY TO HIS DESTINATION. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR SHOP AND INSPECTED BY A TECHNICIAN, WHO STATED THAT HE DOES NOT WORK ON STEERING FAILURES. THE CONTACT WAS INSTRUCTED TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE HAS NOT YET BEEN INSPECTED AND NO REPAIRS HAVE BEEN PERFORMED. THE CONTACT IS IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE FAILURE MILEAGE WAS 10,000 AND CURRENT MILEAGE WAS 57,063.

I WAS IN THE PARK POSITION. I TURNED MY ENGINE ON AND PLACED MY FOOT ON THE BRAKE AND TAKE MY CAR OUT OF PARK, WHEN THEN GEAR SHAFT/STICK BROKE IN HALF. I CONTACTED THE DEALER AND I HAD THEM COME GET THE CAR, THEY CONTACTED ME, AND STATED "THAT THEY HAVE NEVER SEEN SOMETHING LIKE THIS BEFORE", THAT CAME FROM THE SERVICE MANAGER BILL AMADEI, AND ANOTHER PERSON BILL IN THE SERVICE DEPARTMENT. I HAVE TAKEN A PICTURE OF WHAT IT LOOKS LIKE. IF I WAS NOT ALREADY IN THE PARK POSITION AND I WENT TO PLACE MY CAR FROM THE DRIVE TO PARK AND THIS HAPPENED, MY CAR COULD HAVE WENT RIGHT INTO MY HOUSE. WHEN I STATED THIS TO THE DEALER, HIS COMMENT WAS "YES, I GUESS THAT COULD HAVE HAPPENED." *TR

TRANSMISSION SLIPPAGE, NUMEROUS CODES. COMMON WITH THE 2002 MERCURY MOUNTAINEER. COST OF REPLACEMENT OR REBUILT MORE THAT $2,000.00. *TR