MERCURY Complaints

2002 MERCURY MOUNTAINEER TRANSMISSION FAILURE! COMMON PROBLEM AND SHOULD BE A FACTORY RECALL. THOUSANDS TO REPAIR!!!!! *TR

I DRIVE A 2002 MERCURY SABLE. I WAS TURNING LEFT INTO A GAS STATION DRIVEWAY AND I HEARD A LOUD METAL SOUND, AS LOUD AS A GUNSHOT. I GOT OUT OF THE CAR AND LOOKED UNDERNEATH AND ALL AROUND THE AREA ADJACENT TO THE CAR BUT I COULD NOT SEE ANYTHING. I WAS ABLE TO DRIVE THE CAR TO A REPAIR SHOP WITHOUT INCIDENT, BUT EVERY TIME I WENT OVER THE SLIGHTBEST BUMP, THE CAR SOUNDED LIKE IT WAS GOING TO FALL APART (LOTS OF METAL SCRAPING NOISES). THE REPAIR SHOP SAID THAT MY FRONT COIL SPRINGS HAD BROKEN AND THAT I WAS LUCKY THAT THE SPRING HAD NOT PUNCTURED MY TIRE. THE MECHANIC CALLED FORD TO CHECK ON A RECALL FOR THE SPRINGS BECAUSE HE SAID THAT THIS WAS A VERY COMMON PROBLEM FOR FORD/MERCURY CARS. FORD INFORMED HIM THAT MY CAR WAS NOT INCLUDED IN THE RECALL. I WENT AHEAD WITH THE REPAIR WHICH WAS A COMPLICATED MESS BECAUSE OF TWISTING, RUST, ETC. MY BILL WAS CLOSE TO $900.00. I WAS JUST THANKFUL THAT NO ONE IN MY FAMILY WAS INJURED AS A RESULT OF THIS FAULTY EQUIPMENT. AS STATED IN MANY OF THE COMPLAINT FORUMS RELATING TO THIS SPRING PROBLEM, I AGREE THAT FORD IS JUST WAITING UNTIL THERE ARE DEATHS INVOLVED WITH THIS PROBLEM BEFORE THEY WILL TAKE ANY ACTION. JUST ANOTHER EXAMPLE OF WHAT IS WRONG WITH THE AMERICAN AUTOMOBILE INDUSTRY. I OWNED A SAAB FOR 18 YEARS UNTIL MY HUSBAND TOTALED IT. I OWNED A TOYOTA BEFORE THAT. THIS MERCURY WAS FORCED UPON ME BECAUSE OF MY ECONOMIC CONDITION AT THE TIME. I WILL NEVER OWN ANOTHER FORD/MERCURY VEHICLE AGAIN. JUST AN ADDED NOTE: MY HUSBAND JUST FOUND OUT YESTERDAY THAT HIS REAR COIL SPRINGS ON HIS 2001 FORD TAURUS ARE BROKEN. I AM ANXIOUS TO SEE IF FORD WILL TAKE RESPONSIBILITY FOR THIS SPRING FAILURE. *TR

TL*THE CONTACT OWNS A 2003 MERCURY MARAUDER. THE CONTACT STATED THAT THE ABS FAILED WHEN STUDDED SNOW TIRES WERE PLACED ON THE VEHICLE. THE ABS INDICATOR ILLUMINATES ON THE INSTRUMENT PANEL TO SIGNIFY THAT IT IS NO LONGER FUNCTIONAL. THE DEALER STATED THAT THERE WAS NO REMEDY FOR THE FAILURE. THE FAILURE MILEAGE WAS 45,800.

WHILE DRIVING THE HEADLIGHTS WILL TURN OFF AND ON. THERE SEEMS TO BE NO CAUSE TO THEM TURNING OFF BUT WHEN THEY DO COME BACK ON IT IS USUALLY WHEN I USE A BLINKER OR LOCK THE DOORS. WHILE THE LIGHTS ARE OFF PUSHING THE SIGNAL STICK TO TURN ON THE BRIGHTS DOES NOT WORK BUT PULLING THE STICK TO FLASH SOMEONE DOES. THE RUNNING LIGHTS REMAIN ON THE WHOLE TIME AND I NOTICE NO OTHER ISSUES WITH THE CAR DURING THE TIME THE LIGHTS ARE OUT. *TR

I HAVE A 2005 MERCURY MOUNTAINEER, AND I TURNED THE KEY AND WENT TO MOVE FROM R TO DRIVE AND THE HANDLE (GEAR SHAFT) JUST SNAPPED OFF. *TR

TL*THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS CONSTANTLY TURN ON AND OFF. HE WILL TAKE THE VEHICLE TO THE DEALER FOR DIAGNOSTIC TESTING. THE CURRENT AND FAILURE MILEAGES WERE 45,000.

I HAVE A 2002 MERCURY SABLE. THE FRONT SPRINGS BROKE AND RUINED A TIRE. I KNOW THIS IS A KNOWN DEFECT FOR FORD CO. WHY IS 2001 SABLE SPRINGS COVERED BUT NOT A 2002. I AM GLAD I WAS IN A PARKING LOT GOING SLOW INSTEAD OF 65 MPH ON THE THRUWAY, I MIGHT HAVE BEEN KILLED AND MY FAMILY TOO. FORD CO TOLD ME THAT THIS YEAR IS NOT COVERED ON THEIR RECALL. I THINK IT IS A BIG SAFETY ISSUE AND THEY SHOULD BE FORCED TO CORRECT THEIR DEFECTIVE SPRINGS. *TR

I HAD A FLAT TIRE AT THE LEFT REAR OF THE VEHICLE, WHEN CHANGING THE TIRE I NOTICED THE SPRING WAS BROKEN IN SEVERAL PIECES. I HAVE TO SEE OF THE DEALER WILL REPLACE IT UNDER WARRANTY MY VEHICLE HAS 90,000 MILES. *TR

WHILE TRAVELING BACK TO CONNECTICUT FROM OUR WINTER HOME IN FLORIDA, OUR 2004 MERCURY MONTEREY MINI VAN'S TORQUE CONVERTER AND PUMP SHAFT BROKE AND LEFT US ON THE SIDE OF THE ROAD IN NORTH CAROLINA. LUCKILY OUR GRANDCHILDREN LIVE CLOSE TO WHERE WE BROKE DOWN, HOWEVER WE ARE NOW STRANDED IN NC FOR SEVERAL DAYS WHILE THE LOCAL FORD DEALERSHIP (CROSSROADS FORD CARY, NC) WAITS ON PARTS AND FIXES THE PROBLEM. MY WIFE AND I HAVE MEDICAL CONDITIONS THAT REQUIRE US TO SEE SPECIFIC MEDICAL DOCTORS, WHICH WE HAVE TO MAKE APPOINTMENTS FOR MONTHS IN ADVANCE, AND WE ARE NOW IN DANGER OF MISSING OUR MUCH NEEDED CHECK UPS. WE HAVE DONE SOME RESEARCH ON THE ISSUE AND IT APPEARS THAT THIS HAS BEEN A RECURRING ISSUE WITH THE FORD/MERCURY MINI-VANS, HOWEVER FORD HAS NOT DONE ANYTHING TO HELP THE CONSUMER. AS A LOYAL FORD CUSTOMER IN THE MY LATE 70'S, I PURCHASED THIS VEHICLE HOPING IT WOULD LAST A LONG TIME AND POSSIBLY BE THE LAST VEHICLE MY WIFE AND I PURCHASED. FORD HAS TOLD US OUR VEHICLE IS OUT OF WARRANTY AND THEREFORE NOT THEIR PROBLEMS, BUT WE ONLY HAVE 25,000 MILES ON THE VEHICLE, SO THERE IS NO REASON THIS WAS CAUSED BY NORMAL WEAR AND TEAR. THE FACT THAT THIS SAME FAILURE HAS OCCURRED IN SO MANY OF THIS MODEL VEHICLES INDICATES A DESIGN FLAW, AND FORD NEEDS TO BE HELD RESPONSIBLE FOR THIS. *TR

I HAVE A 2005 MERCURY MOUNTAINEER WHICH HAS BEEN GARAGE KEPT AND ONLY 20,000 MILES. I NOTICED THE PAINT PEELING FROM THE ROOF OF THIS VEHICLE AND RETURNED IT TO THE DEALER WHO REFERRED ME TO THE FORD CUSTOMER CARE, WHO REFUSED TO HELP ME WITH THIS PROBLEM BECAUSE IT WAS OVER THE 36 MONTH WARRANTY. I TOOK IT TO MY LOCAL AUTO SHOP WHO TOLD ME THIS IS A MAJOR ISSUE AND HE TOLD ME THE ENTIRE CARS PAINT CAN PEEL BECAUSE OF THE FAULTY WAY IT WAS PAINTED. HE SHOWED ME THE UNDERCOAT WAS NOT PREPARED PROPERLY AND THE PAINT IS JUST NOT ADHERING TO THE UNDERCOAT. I DID A SEARCH ON THE INTERNET AND NOW FIND THAT THIS WAS A KNOWN ISSUE AND AN EXPENSIVE FIX AS IT MEANS REMOVING THE PAINT AND UNDERCOAT AND REDOING THE ENTIRE VEHICLE. WHAT CAN I DO SHORT OF SEEKING LEGAL REMEDIES? *TR