MERCURY Complaints

FORD'S RECALL "CODE 14S19" ON 2005-2008 MARINER HYBRIDS AND ESCAPE HYBRIDS SHOULD COVER ALL OF THESE HYBRIDS BUT IT HAS EXCEPTIONS! FORD HAS ISSUED A RECALL ON *SOME* OF THE 2005-2008 FORD ESCAPE HYBRIDS AND *SOME* OF THE CORRESPONDING MERCURY MARINER HYBRIDS. HOWEVER THEY ARE REFUSING TO ISSUE A RECALL ON MY PARTICULAR 2008 MARINER HYBRID (WHICH IS EXHIBITING THE ELECTRONIC OVERHEATING PROBLEM DESCRIBED IN THE RECALL WHERE THE STOP SAFELY NOW COMES ON AND THERE IS AN IMMEDIATE LOSS OF POWER). THEY ARE REFUSING TO FIX MY MARINER JUST BECAUSE THE VIN NUMBER DOES NOT MATCH THE PARTICULAR MANUFACTURING LOT COVERED BY THE ORIGINAL FORD RECALL - THOUGH MY SUV DOES FALL IN THE DATE RANGE MENTIONED IN THE RECALL) I AM CERTAIN THIS RECALL SHOULD COVER MORE HYBRID SUV THAN FORD HAS ADMITTED TO, AND SINCE THE MARINERS HAD A VERY LIMITED PRODUCTION RUN, IT IS LESS LIKELY THAT THERE WIL BE A SIGNIFICANT NUMBER OF COMPLAINTS DUE TO THIS VERY SERIOUS LIFE THREATENING ISSUE - AND I WOULD LIKE TO EMPHASIZE THAT THERE HAVE BEEN NUMEROUS COMPLAINTS ABOUT THIS INCLUDING ON NHTSA. FORD SHOULD EXPAND THIS RECALL TO INCLUDE ALL DEFECTIVE FORD ESCAPES AND MARINER HYBRIDS BEFORE SERIOUS ACCIDENTS START OCCURRING AS A RESULT OF VEHICLES SHUTTING OFF DURING OPERATION BECAUSE OF EITHER DRIVE ELECTRONICS OVER HEATING DUE TO A BAD COOLANT PUMP, (AND POSSIBLY OTHER CAUSES?). ----RELEVANT RECALL-- NHTSA VEHICLE SAFETY RECALLS RECALL NUMBER 14V526000 RECALL DATE 09/03/2014 COMPONENT HYBRID PROPULSION SYSTEM FORD CONTACT NUMBER FOR RECALLS 1-866-436-7332. RELEVANT LINKS: HTTPS://WWW.NHTSA.GOV/VEHICLE/2007/MERCURY/MARINER%252520HYBRID

SPEEDOMETER INSTRUMENT CLUSTER GAUGES KEEP GOING OUT AND CAUSING SUV TO NOT START

WHEN I AM DRIVING THE CAR THE SEAT WILL MOVE BACK ON IT'S OWN VOLITION INTO EXIT POSITION. THIS HAPPENS WHEN IT GOES OVER A BUMP OR IF THE KEY IS JIGGLED IN THE IGNITION. IT HAPPENED IN MULTIPLE SITUATIONS LAST WEEK. VERY FRIGHTENING AS I HAVE TO SCRAMBLE TO REACH THE BRAKE AND ALSO MOVE THE SEAT BACK INTO POSITION. I HAVE TURNED OFF THE EASY EXIT OPTION SO THIS HAS STOPPED IT BUT IT UPSETS ME THAT I NO LONGER HAVE A FEATURE THAT I PAID FOR.

LOSS OF POWER STEERING. DIFFICULT TO STEER. CORROSION RELATED DEFECT IN THE LOWER INTERMEDIATE SHAFT.

DOOR HANDLES KEEP BREAKING AND LOCKING MECHANISMS ALWAYS MALFUNCTION. EITHER WON'T LOCK OR WON'T UNLOCK. KEEP REPLACING BUT PARTS ARE ALL PLASTIC. ALSO DOOR ON DRIVERS SUDE THE THING TO HOLD IT OPEN ALSO PLASTIC AND BROKE. HAS BEEN HAPPENING FO SEVERAL YEARS NOW. FIRST TIME I JUST THOUGHT I'LL REPLACE PART AND I'M GOOD. BUT EVEN MY SONS 2010 DOES THE SAME THING. $200 IN A SHOP FOR 1 DOOR HANDLE REPAIR

TL* THE CONTACT OWNS A 2011 MERCURY MILAN. WHILE THE CONTACT'S SON WAS DRIVING APPROXIMATELY 15 MPH, THE STEERING LOST POWER AND AN UNKNOWN WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO MCCARTHY FORD (773-239-7900, LOCATED AT 11400 S PULASKI RD, CHICAGO, IL 60655) WHO STATED THAT THERE WAS NO RECALL. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ALSO STATED THAT THERE WAS NO RECALL. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 79,570. *TT *TR*DT*JB

WAS DRIVING MY 2010 MERCURY MILAN WHEN MY DASHBOARD SHOWED A SERVICE ALERT "POWER STEERING ASSIST FAULT" AND "SERVICE ADVANCE TRAC". I PARKED AND TURNED THE CAR OFF AND THEN ON. AFTER I TURNED THE CAR BACK ON ALL POWER STEERING WAS LOST. THERE ARE RECALLS FOR JUST ABOUT EVERY OTHER MILAN FOR POWER STEERING BUT NOT THE 2010. I CANNOT AFFORD $2000 WORTH OF WORK ON A CAR THAT'S VALUED AT $4000. WHEN I HAVE TO BUY A NEW CAR OVER THIS, I WILL NOT BE LOOKING AT FORD BRANDS.

WHILE MY WIFE WAS DRIVING THE CAR, BRAKES FELT SOFT AND CAR WOULDN'T STOP. SHE WAS IN A RESIDENTIAL AREA AT LOW SPEEDS AND WAS ABLE TO COAST TO A STOP. SHE RESTARTED THE CAR AND EVERYTHING WAS FINE. FORD SAYS IT'S DUE TO A FAULTY ABS MODULE WHICH SEEMS TO BE A KNOWN ISSUE, BUT NO SAFETY RECALL. ISSUE ALSO AFFECTED TRACTION CONTROL SYSTEM AND PREVENTED HYBRID FROM STAYING IN EV MODE WHEN ACCELERATING AT LOW SPEEDS. FORD CHARGING OVER $1,200 TO REPLACE ABS MODULE.

MY CAR HAS A RECALL FOR PASSENGER SIDE AIRBAG, BUT MY CAR IS A MERCURY AND THEY DON'T MAKE MERCURY CARS ANYMORE, BUT MERCURY WAS OWNED BY FORD SO I DON'T KNOW WHAT DEALER TO CALL TO GET IT FIXED.

TL* THE CONTACT OWNS A 2009 MERCURY GRAND MARQUIS. WHILE DRIVING VARIOUS SPEEDS, THE CONTACT HEARD AN ABNORMAL NOISE COMING FROM THE STEERING WHEEL. THE CONTACT ALSO STATED THAT THE VEHICLE HAD TO BE PLACED IN NEUTRAL TO BE STARTED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING COLUMN NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE RECURRED. SUNNY KING FORD (1507 S QUINTARD AVE, ANNISTON, AL 36201, (256) 831-5300) WAS CONTACTED TO SCHEDULE A SECOND DIAGNOSTIC TEST, BUT THE CONTACT WAS HAVING DIFFICULTY GETTING THE VEHICLE TO THE DEALER. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 13V385000 (STEERING). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: CAS-22278603. THE FAILURE MILEAGE WAS APPROXIMATELY 175,000.