MINI Complaints

ENGINE SEEMED TO BE LACKING POWER INTERMITTENTLY DRIVING TO WORK. FELT SOMETHING WAS WRONG, BUT NO INDICATOR LIGHTS DISPLAYED SO I CONTINUED DRIVING. NOTICED HEATER BEGAN BLOWING COLD AIR, YELLOW WARNING LIGHT CAME ON INDICATING ENGINE WAS BEGINNING TO OVERHEAT. WITHIN 10 SECONDS, RED WARNING LIGHT REPLACED THE FIRST LIGHT (ENGINE OVERHEATING!). CONTINUED ON UNTIL I COULD SAFELY STOP. CALLED WRECKER TO TAKE TO REPAIR SHOP. FOUND COOLANT & OIL HAD EXPLODED FROM ENGINE WITH VISIBLE CRACK IN THE PLASTIC HOUSING. THANKFULLY, CAR WAS STILL UNDER WARRANTY. MINI DEALERSHIP HONORED THE WARRANTY. STATED THE VACUUM PUMP HAD FAILED CAUSING CATASTROPHIC FAILURE OF THE ENTIRE ENGINE. ENGINE IS BEING REPLACED. *TR

DRIVING MINI COOPER S WHEN ALL OF A SUDDEN I LOST POWER TO THE CAR AND WAS ABLE TO GET IT OFF THE HWY. TIMING CHAIN BROKE AND DAMAGED THE ENGINE. THE CAR HAS 91,000 MILES ON IT. *TR

TL* THE CONTACT OWNS A 2009 MINI COOPER. THE CONTACT STATED THAT THE VEHICLE STALLED WHILE DRIVING APPROXIMATELY 45 MPH WITH THE ILLUMINATION OF THE CHECK ENGINE WARNING LIGHT. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE WATER PUMP WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 68,000. THE VIN WAS NOT AVAILABLE.

TIMING CHAIN FAILURE. HAPPENED ON FREEWAY. COMPLETE LOSS OF POWER, HAD TO BE TOWED. *TR

I STARTED THE CAR AND A LOUD RATTLING NOISE CAME FROM THE ENGINE. I DROVE ABOUT 5 MILES AND THE OIL CHECK LIGHT CAME ON. I DECIDED TO TAKE IT TO A JIFFY LUBE THAT WAS WITHIN 2 MILES AND THEN THE ENGINE LIGHT CAME ON. BY THE TIME I GOT TO JIFFY LUBE THE CAR DIDN'T HAVE ANY OIL LEFT. THE CAR WAS SERVICED BY THE MINI DEALER ONLY 4 MONTHS PRIOR. HAD THE CAR TOWED 1 1/2 HOURS TO THE NEAREST MINI DEALER. MOST OF THE DAMAGE WAS CAUSED BY THE TIMING TENSIONER CHAIN. THE DEALER SAID MINI WOULD COVER THOSE REPAIRS BUT THE TURBO OIL FEED LINE WAS LEAKING TOO AND I WOULD HAVE TO PAY FOR THAT. IT COST ME $900.00. I ASKED IF THE CAR HAD A HEAT ON IT AND HE SAID NO BUT THAT I DON'T REALLY NEED ONE. I THOUGHT THERE HAD BEEN A SERVICE BULLETIN PUT OUT SPECIFICALLY BECAUSE OF THE HEAT FROM THE TURBO CAUSING THIS ISSUE BUT HE SAID IT HAD NOTHING TO DO WITH IT. *TR

HAVE FOUND THAT MY MINI IS HAVING THE EXACT SAME ISSUES AS THOSE COVERED BY THE BMW SERVICE RECALL ARE HAVING, ALTHOUGH MINE IS NOT COVERED AS CONFIRMED BY MINI CUSTOMER RELATIONS. THIS SHOULD BE EXTENDED TO INCLUDED ALL MINIS THAT ARE HAVING THIS ISSUE AND NOT ONLY THOSE THAT OPTED FOR THE UPGRADED MODEL S. *TR

RECEIVED A LETTER FROM MINI ON 11/16/13 NOTIFYING ME OF POSSIBILITY OF FAULTY CHAIN TENSIONER, WHICH NEEDED TO BE "CHECKED FOR WEAR AND REPLACED IF NECESSARY," AND THAT I SHOULD CONTACT AN AUTHORIZED MINI DEALER TO ARRANGE AN APPOINTMENT. NO INDICATION THAT THE VEHICLE SHOULD NOT BE DRIVEN. TWO DAYS LATER (11/18/13), JUST AS I WAS ABOUT TO SCHEDULE AN APPOINTMENT, THE VEHICLE BEGAN TO SHAKE, THEN THE RED ENGINE LIGHT CAME ON, SO I SHUT DOWN THE VEHICLE AND HAD IT TOWED FIRST TO THE IMPORT SHOP THAT NORMALLY SERVICES THE MINI THEN, AFTER CONSULTATION WITH THAT MECHANIC ABOUT MINI'S RECALL LETTER, HAD IT TOWED TO A MINI DEALERSHIP, WHERE IT NOW SITS WAITING FOR DIAGNOSIS AND NEWS ABOUT WHAT ANY DAMAGE MIGHT COST TO REPAIR, WHETHER I WILL BE RESPONSIBLE FOR IT, AND WHETHER I WILL BE REIMBURSED FOR TWO TOW CHARGES AND A CAR RENTAL. *TR

I WAS ON MY WAY BACK TO WORK FROM LUNCH IN MY 2005 MINI COOPER S AND MY POWER STEERING SUDDENLY AND WITHOUT WARNING FAILED IN THE MIDDLE OF A CURVE! I FORTUNATELY MANAGED TO REGAIN CONTROL OF THE VEHICLE AND LIMP TO THE PARKING LOT TO PULL OVER. THEN, I TURNED THE CAR OFF TO GET OUT, AND DISCOVERED MY POWER STEERING PUMP WAS STILL RUNNING EVEN WITH THE CAR COMPLETELY OFF!? I WAS AFRAID THAT THIS WOULD CAUSE A MELTDOWN OR FIRE, SO I QUICKLY CALLED A MINI DEALER TO ASK HOW TO SHUT THE PUMP OFF. I WAS TOLD THAT THE BATTERY HAD TO BE DISCONNECTED! THE BATTERY HAD TO REMAIN DISCONNECTED WHILE THE CAR WAS OFF OR THE PUMP WOULD RUN CONTINUOUSLY. I DID NOT FEEL THE CAR WAS SAFE TO DRIVE AT THIS POINT. MY POWER STEERING WAS NOW UNPREDICTABLY INTERMITTENT WHEN THE CAR WAS RUNNING. THE POWER STEERING WOULD SUDDENLY FAIL AND THEN SUDDENLY COME BACK ON, CAUSING A JERK-AND-SWERVE REACTION IN THE STEERING WHEEL FOR ME WHILE DRIVING. SO I CALLED MINI USA TO REPORT THE PROBLEM, AND I TOWED THE VEHICLE TO A MINI DEALER. THE MINI DEALER DIAGNOSED THE PROBLEM TO BE THE KNOWN POWER STEERING FAILURE COVERED BY THE EXTENDED WARRANTY ON THE POWER STEERING PUMP AND ASSOCIATED PUMP COOLING FAN FOR MODEL YEARS 2002-2005 FOR UP TO 13 YEARS/150,000 MILES. BUT MINI USA DENIED COVERAGE DESPITE MY CAR ONLY HAVING APPROX 70,000 MILES, CLAIMING THAT THEY STOPPED COVERAGE AFTER FEB 2005 BECAUSE THE NEWLY DESIGNED REPLACEMENT PARTS WERE INSTALLED AFTER FEB 2005. MY CAR WAS BUILT IN MAY 2005 AND WAS PROVEN BY THE MINI DEALER TO HAVE THE ORIGINAL FAULTY POWER STEERING PARTS, NOT THE NEWLY DESIGNED PARTS. I AM REPORTING THIS AS A KNOWN POTENTIALLY DANGEROUS SAFETY ISSUE THAT SHOULD INSTEAD BE A SAFETY RECALL, RATHER THAN THIS EXTENDED WARRANTY THAT MINI USA DOES NOT PROPERLY ADVERTISE OR HONOR, SO THAT ALL MINI OWNERS WILL GET THEIR STEERING CHECKED BEFORE ANYTHING BAD HAPPENS. *TR

IN AN OFFSET FRONTAL ACCIDENT, BOTH FRONT AIRBAGS DEPLOYED EVEN WITH THE FRONT PASSENGER SEAT UNOCCUPIED. BASED UPON INFORMATION PROVIDED ABOUT THIS VEHICLE, THE PASSENGER SIDE AIR BAG SHOULD NOT HAVE DEPLOYED. THIS APPEARS TO BE A DEFECT RELATED TO THE OPERATION OF THE AIR BAG DEPLOYMENT SYSTEM. THE DRIVER OF THIS VEHICLE SUFFERED A SERIOUS SECOND DEGREE BURN APPROXIMATELY 2 INCHES IN DIAMETER TO THE INSIDE OF THE RIGHT WRIST. THE LONG SLEEVE SWEATER DRIVER WAS WEARING HAD A LARGE HOLE BURNED THRU IT IN THE LOCATION OF THE BURN TO THE WRIST. THIS BURN WAS CAUSED BY THE AIR BAG HOT GAS DISCHARGE. HANDS WERE BETWEEN THE 9 & 10 AND 2 & 3 O'CLOCK POSITIONS ON THE STEERING WHEEL. DRIVER WAS SITTING CORRECTLY POSITIONED RELATIVE TO STEERING WHEEL AND WAS PROPERLY WEARING THE SEAT BELT. *TR

BOTH THE TENSIONER AND THE TIMING CHAIN WENT ON THIS CAR WITH IN A FEW DAYS. WE WERE LUCKY THAT IT DID NOT TEAR APART THE ENGINE. WE CALLED MINI COOPER, AND NEW COUNTRY MINI WHERE WE BOUGHT THE CAR BRAND NEW, AND WERE TOLD THAT THERE WERE NO ISSUES WITH THESE ITEMS. HOWEVER, EVERY MINI CHAT ROOM IT WAS A HOT TOPIC. WE ORDERED THE PARTS AND MY HUSBAND INSTALLED THEM. IN OCTOBER WE RECEIVED A SERVICE BULLETIN ON THE SAME PARTS, AND CALLED THE 800 NUMBER. I SPOKE WITH THE ADVISOR AND EVEN THEY COULD NOT GIVE ME A STRAIGHT ANSWER ON REPAIRING THIS CAR. FIRST THEY WOULD REIMBURSE US FOR THE PARTS, THEN THEY WANTED TO SEND A FLATBED TO PICK IT UP (THE FRONT DOOR LOCKS ARE ALSO FROZEN SHUT) AND PROVIDE A LOANER, THEN THEY NEVER SHOWED. I NEED HELP. THIS $34,000 CAR IS A DEATH TRAP. *TR