SCION Complaints
View complaints related to SCION. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2009 SCION XB- STERLING, VA
TAKATA RECALL. I RECEIVED NOTICE OF THE RECALL OF MY FRONT PASSENGER AIRBAG INFLATORS. THE ADVICE IN THE LETTER IS TO NOT ALLOW ANY OCCUPANTS IN THE FRONT SEAT UNTIL THE REMEDY BECOMES AVAILABLE. IT HAS BEEN MORE THAN 7 MONTHS AND THERE IS STILL NOT A REMEDY AVAILABLE. PLEASE INVESTIGATE - I NEED MY CAR FIXED AND SAFE!
Source: NHTSA WEB SITE -
2016 SCION IM- LAS VEGAS, NV
TRANSMISSION BEGAN SLIPPING WHILE ON THE HIGHWAY LESS THAN 25 MILES AFTER SERVICE AT TOYOTA DEALERSHIP. THE CLUTCH THEN DEGRADED OVER LESS THAN 500 MILES TO THE POINT WHERE VEHICLE WAS BARELY DRIVABLE AND DID NOT TRANSMIT ENOUGH POWER TO GO UP HILLS AT ALL. TOYOTA SERVICE TECH TEST DROVE VEHICLE AND VERIFIED CLUTCH IS SLIPPING AND JUST BARELY ENGAGING AT THE TOP OF THE PEDAL TRAVEL. RECOMMENDED REPLACING CLUTCH DISC, PRESSURE PLATE, THROWOUT BEARING, AND RESURFACING FLYWHEEL. TOTAL REPAIR COST WAS QUOTED AT $2,527.36. VEHICLE HAD APPROXIMATELY 43500 MILES ON IT WHEN TRANSMISSION BEGAN SLIPPING. THIS IS EXTREMELY LOW MILEAGE FOR A NEW VEHICLE, ABOUT A YEAR OLD. I'VE SPOKEN WITH THREE OTHER DRIVERS OF THE SAME MODEL, AND THEY REPORTED THEIR CLUTCHES REQUIRED REPLACING BETWEEN 30000 AND 40000 MILES. THEY ALSO AGREED WITH MY OPINION THAT THE CLUTCHES WERE POORLY DESIGNED, CONTRIBUTING TO ACCELERATED WEAR AND TEAR (THE CLUTCH IS EXTREMELY LONG AND HAS A VERY VAGUE BITE POINT). I HAVE FILED A COMPLAINT WITH TOYOTA, AND THEY HAVE YET TO COMPLETE AN INVESTIGATION. IT IS UNCLEAR WHETHER THIS IS A FACTORY DEFECT, DESIGN ISSUE, SABOTAGE BY THE TOYOTA DEALERSHIP, OR SOME COMBINATION THEREOF.
Source: NHTSA WEB SITE -
2009 SCION XB- SCOTTSDALE, AZ
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS) AND STATED THAT THE PART WAS NOT AVAILABLE WITHIN A REASONABLE TIME FRAME TO SCHEDULE THE RECALL REPAIR. THE DEALER (RIGHT TOYOTA, 7701 E FRANK LLOYD WRIGHT BLVD, SCOTTSDALE, AZ 85260, (480) 771-6449) DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS CONTACTED AND COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE CONTACTS VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2004 SCION XB- CLAREMONT, CA
WHEN CAR IS STATIONARY AND OUR INTENTION IS TO EXIT THE VEHICLE, THE ELECTRONIC DOOR LOCKS INTERMITTENTLY DO NOT WORK AND CAUSE DRIVER AND PASSENGERS TO BE LOCKED INSIDE THE CAR. CANNOT MANUALLY UNLOCK THE CAR FROM THE INSIDE, BUT RATHER, HAVE TO OPEN THE WINDOW, REACH OUTSIDE THROUGH THE WINDOW AND INSERT KEY IN THE OUTSIDE DOOR LOCK, AND THEN CAUSE UNLOCK FROM THE KEY OUTSIDE. PUT ASIDE THE FACT THAT IF WE DROPPED THE KEY OUTSIDE WHILE REACHING THROUGH THE WINDOW FROM THE INSIDE, WE WOULD BE WROUGHT WITH MORE PROBLEM - THE PRIMARY CONCERN IS THAT WE CANNOT ESCAPE THE VEHICLE IN CASE OF AN EMERGENCY DUE TO THE DOOR LOCK PROBLEM.
Source: NHTSA WEB SITE -
2011 SCION XB- RIVERVIEW, FL
TAKATA RECALL. LONGSTANDING RECALL THAT HAS NOT BEEN RESOLVED AND I AM WORRIED ABOUT THE SAFETY OF MYSELF AND FAMILY, LIVING IN RIVERVIEW FL 33578.
Source: NHTSA WEB SITE -
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2008 SCION XB- BEAVERTON, OR
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 SCION XB. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V006000 (AIR BAGS). THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED BEAVERTON TOYOTA (4300 SW MURRAY BLVD, BEAVERTON, OR 97005, (503) 336-9872) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2006 SCION TC- HOUSTON, TX
I WAS ON MY WAY HOME AND AS I WAS TURNING ON THE STREET TO PULL INTO MY APARTMENT COMPLEX I HEARD GUNSHOT SOUND BUT NO ONE WAS AROUND AND NO ONE WAS ON THE STREET I PULLED INTO MY APARTMENT COMPLEX AND PARK MY CAR AS I WAS GETTING OUT OF MY CAR GLASS STARTED TO FALL ON MY FACE I REALIZED THAT MY SUNROOF HAD SHATTERED.
Source: NHTSA WEB SITE -
2009 SCION XB- PHOENIX, AZ
THE TAKATA BRAND AIR BAGS WERE RECALLED SOME TIME AGO AND I HAVE NOT GOTTEN ANY NOTICE FROM TOYOTA ABOUT ANY REPLACEMENT TIME OR PRODUCT. I AM AWARE THAT IT IS A 30 MINUTE JOB BUT I NEED IT REPLACED BEFORE MY LIFE IS ENDANGERED.
Source: NHTSA WEB SITE -
2008 SCION XB- JAMAICA, NY
"TAKATA RECALL" IT IA ABOUT A YEAR FROM THE RECALL. OWNERS WERE CALLED TO AVOID USING PASSENGER SEAT INSTEAD, OTHERWISE ANY PERSON THERE WOULD DEAD . SO I BECAME "UBER" DRIVER? HOW CAN GUARANTEE THE SAFETY OF MY FAMILY SEATING IN FRONT? THE CAR NOW IS JUST FOR 4 PASSENGERS....FOR A YEAR...WE NEED A SOLUTION, I CAN NOT EVEN SELL THE CAR LIKE THAT....
Source: NHTSA WEB SITE -
2011 SCION XB- LOUISVILLE, KY
TL* THE CONTACT OWNS A 2011 SCION XB. THE CONTACT RECEIVED A LETTER FROM THE MANUFACTURER REGARDING EXCESSIVE OIL CONSUMPTION. THE CONTACT STATED THAT HE CHANGED THE OIL HIMSELF AND DISCOVERED THAT THE VEHICLE WAS MISSING TWO QUARTS OF OIL. THE VEHICLE WAS TAKEN TO JEFF WYLER TOYOTA OF CLARKSVILLE (808 E LEWIS AND CLARK PKWY, CLARKSVILLE, IN 47129 (812) 284-2277) WHERE AN OIL CONSUMPTION TEST WAS PERFORMED. THE RESULTS SHOWED NO EXCESSIVE OIL CONSUMPTION ISSUE. THE VEHICLE WAS TAKEN BACK TO THE DEALER SEVERAL MONTHS LATER FOR A ROUTINE OIL CHANGE AND IT WAS DISCOVERED THAT THE OIL WAS TWO QUARTS LOW. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 63,248.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE