THOR MOTOR COACH Complaints

The ABS and traction light come in 2022 F53 chassis and 2024 Thor Motor home. No cruise control and breaks seem to not function properly. Cruise control is disabled. Start and stopping the vehicle erases the light until 63mph then again comes on. Looking atvall the threads online I am surprised you have not pushed Ford for a solution. 2 times repairs but not fixed. Brand new and sat in shop since day one.

The propane heater on our motorhome has been cycling on the high limit switch since new. This is due to insufficient airflow across the heat exchanger. It is also the source of intermittent carbon monoxide alarms being activated. We have had this unsuccessfully repaired under warranty. The cycling continues. If other units of this model series were built the same way, I suspect this is a problem common to all. This also creates a fire risk should the high limit switch be operated enough times for it to fail. I am now using an electric heater, but this requires I be hooked up to electric service.

on 11/28/2023 My family and I were driving on the freeway I heard what sounded like a soda can explode under my feet in the engine compartment. I immediately lost power brakes and power steering. There was a large amount of smoke instantly. Within about 3 to 5 seconds the cab started to fill with smoke and fire was coming out of the driver's front wheel well. My insurance has had the vehicle in a lot for the past 4.5 months. they would have to permit inspection of the vehicle. My wife, 2 daughters, and dog were in the vehicle with me. the smoke and fire spread so quickly that they had to exit the side door of the RV while it was still moving down the freeway. They jumped out of the door and ran to the side of the freeway to escape the danger. I stayed in the vehicle until I could get it stopped breathing the smoke from the burning plastic. i then exited the vehicle and attempted to put out the fire with the fire extinguisher from inside the motorhome. that did not work as the fire was fueled by oil and plastic. I ran to the back of the motorhome to remove the jeep that we were towing so it would not burn. I found a trail of power steering fluid on the ground following the motorhome to where it stopped. Within just a few minutes of stopping the front of motorhome was fully engulfed in flames. The problem has not been reproduced vehicle was a total loss. Rimkus has completed a 3rd party fire investigation on behalf of my insurance company. There were no warnings prior to the event. I contacted Thor and Ford Mo Co. Thor stopped responding after one email, Ford's general counsel called me and stated that they would not be assisting me in any way and to have my insurance company sue them. (Seek Subrogation)

Recall 21-E-047 was a recall on HERH window assemblies. The window adhesion is faulty and causes the window to separate from the vent bracket. I experienced this with my Palazzo. While traveling this last weekend a window broke free and came close to smashing into the car behind me. An absolute nightmare. Not only a major distraction to the RV driver but a potential fatal hazard if the window smashes into a trailing drivers windshield. I contacted lippert and sent photos and VIN. I was advised my coach VIN didn't fit within the VIN sequence they identified. Therefore they take no responsibility for the faulty part. This seems erroneous. If I supply the same evidence of the issue prompting the recall and the part is an OEM assembly I would expect they would be obligated to fix. This is a major safety issue.

More than 50% of the windows in this motor coach have either failed or are falling apart. One of the emergency egress windows blew completely out while traveling at high speed. The windows in question already have a safety recall, however this particular year for this motor coach is not included in the recall. Same bad windows, same part numbers, same manufacturer. SB RECALL 21V-52 2021-499 identifies these windows and calls out the same safety problem on the 2019 Thor Venetians as our 2018 Venetian. The issue is that Thor will not honor this safety recall because our is a 2018, not the 2019. Same safety problem though. We have 2 windows that failed completely, one considered a vent window and the other an egress window. They fell away from their frames and fell onto the road while traveling. Very dangerous for other drivers on the road.

The contact owns a 2018 Thor Ace RV. The contact stated that while driving 70 MPH, the vehicle suddenly veered to the right and the driver was no longer able to properly steer the vehicle. A mobile mechanic was called to the location and diagnosed that the front passenger’s side wheel bearing had failed and needed to be replaced. The mechanic stated that the wheel bearing failure was due to insufficient lubrication within the wheel bearing. The front passenger’s side wheel bearing and spindle were replaced, and the vehicle was repaired. The vehicle was later taken to the local mechanic who discovered that the front driver’s side wheel bearing was also failing due to insufficient lubrication. The front driver's side wheel bearing was replaced, and the vehicle was repaired. The manufacturer and local dealer were not yet notified of the failure. The failure mileage was 13,500.

Dual pane windows become foggy internally and make the side view mirrors extremely difficult to see especially at night.

Rear passenger seat/couch, had passengers in back, hit bump and had to break…couch came apart as it was held together by two wood screws, once it came apart, seatbelts became useless as they became loose. Metal that holds them is cut in half and in a crash, passengers would go forward into driver.

Rear exit door on driver side will not open. THOR has placed a cabinet on the side that blocks the emergency exit in case of a kitchen fire. Manufacturer should have reversed the cabinetry or made it where both doors open in case of emergency.

I bought this THOR Scope with a recall on the awning. I reported to you that the fuel leaked from line to generator. I also reported all lines, propane/fuel/electrical touching everything sharp. THOR has tried to fix my awning recall 3 times in less than one year. Each time they say they’ve fixed it, it comes out going down the road. I have to pull the fuse. So does EVERYONE who has bought these. Read the forums. THOR will not provide me a copy of paperwork of what they’ve done. They fly someone in to work on it at a dealer, but won’t say what they’ve done. No record. This RV has so many electrical issues, safety issues that are being ignored. The water filter behind a cabinet has two screws and flops into the back window-eventually breaking it out going down the road. The mounts on the roof solar panel are not thick enough, they will crack and break. Solar panel moves wile going down the road. The couch/rear seat does not have proper construction to hold anything in place. It has two screws holding it in. In a crash, the couch will come apart and impale all those setting on or in front. THOR had the dealer wrap everything under my vehicle after I complained of everything touching sharp objects. Dealer had to replace propane lines after I reported that propane lines curved in a 90deg will crack and eventually break. Mine were bad.. I have documentation. I also had THOR replace the straight fittings from propane tank, with 45-90deg copper fittings. To keep from damaging the new hoses. I had THOR remove zip tied lines to break lines. Look, I worked at the weight stations for years, I used to own two tractor trailers… I know what right looks like…this thing is not safe all the way around and I can’t get the manufacturer to do what’s right. Maybe you can request the records of repair as by law they are supposed to have for you for this exact situation.