VOLVO Complaints

There was a leak on the evaporator coil within the AC system for this car. We started having issues with the AC around the 56,500 mile mark ([XXX]). After a couple of rounds of recharging the system with refrigerant and looking for a leak, the repair shop finally found the leak on the evaporator coil system. The repair was recently completed on 10/22/2024 at the cost $4,254.03. This car has roughly 66000 miles on it now (12/07/2024). The evaporator coil During the summers when the AC was not working, this was definitely a safety concern. Riding in the car with no AC in the summertime in South Carolina is brutal. The $4,254.03 cost for the evaporator coil replacement, did not include the amount of money we spent the first two go arounds looking for the leak and recharging the system with refrigerant. After doing some research and talking to the repair shop who completed the evaporator coil replacement work it seems that this is a very common failure on this model/year Volvo. I also noticed it looks like they already had a similar recall out for this failure on other similar Volvos. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The contact owns a 2015 Volvo XC60. The contact stated that every three weeks an oil change was performed on the vehicle. The contact stated that low oil level or oil empty messages were displayed. The vehicle was taken to the dealer who confirmed that the vehicle was consuming 15-quarts of engine oil every 6,000 miles driven. The dealer determined that oil was leaking into the pistons. The dealer stated that the pistons and piston rings needed to be replaced. The contact learned of an extended warranty coverage under NHTSA ID Number: 10234800 (Equipment). The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer confirmed that the vehicle was not covered under NHTSA ID Number: 10234800 (Equipment) extended warranty coverage due to the vehicle exceeding the mileage limitations. The approximate failure mileage was 111,000.

The rear doors get stuck closed. No unlocking or releasing child lock solves this issue. Had the passenger rear door unavailable for over 6 months and then it opened again only for the other side to quit working now. Volvo does not cover this issue despite clear danger to riders in accident or emergency in need to exit vehicle.

There is a belt tensioning failure which means the belt doesn’t snug to your body or engage as you apply brakes. I contacted Volvo North America on 10/31 after visiting the dealer and have not heard back regarding this problem. There is a code which appeared regarding this problem which is why it was taken to the dealership Volvo of Lisle in Illinois. They estimate the cost to repair as approximately $4,000.00 They said the vehicle is out of warranty 5 years from first service date. We believe safety equipment as basic as seat belts are the manufacturers responsibility. This vehicle has never been involved in an accident and would appreciate your help. I can forward copies of the estimate to repair if you require them. Feel free to contact me

Requesting reimbursement from Volvo Cars USA for a known defect in the engine’s piston rings. This defect has resulted in excessive oil consumption and necessitated costly repairs. Volvo reached a legal settlement in May 2023 regarding this defect—which affects the piston rings, pistons, and/or piston heads in certain 2013–2016 models. I never received a recall notice or any communication from the company informing me of the issue and the extension of warranty for my car. Had I received a letter before the expiration of the 8-year extended warranty, I would have had the opportunity to have the oil consumption test performed and the piston ring repair completed, all at no cost to me per Volvo quality notice P10207. Vehicle: •Year/Model: 2015.5 Volvo S60, VIN [XXX] •Current Mileage: 92,850 •Purchase: Purchased new in 2015 from Volvo of Princeton, NJ (Princeton Volvo) and delivered at the factory in Gothenburg, Sweden May 2023 then shipped to Princeton Volvo in July 2023. •Maintenance History: The vehicle has been consistently serviced at either the Princeton Volvo dealership or at a local AAA-approved repair center. Defect Timeline (for details and costs incurred see full letter attached) 1.[XXX] (47,044 miles): “low oil” light came on. 2.April 2019–November 2024: oil additions needed each 750 to 1,000 miles. 3.September 01, 2023: Replaced oil trap. 4.January 8, 2024 (83,582 miles): Stage 1 oil consumption test. 5. January 29, 2024: Failed stage 2 of oil consumption test. Needed piston ring repair. 6.January – June 2024: Volvo Princeton and Volvo USA refused to cover full costs of repair. 7. November 2024: Piston rings replaced. Total Costs Incurred to Date: $1,431.68 Total Costs Incurred and Anticipated Costs: $2,065.68 I respectfully request full reimbursement from Volvo Cars USA for expenses incurred and anticipated due to this issue, totaling $2,065.68. Thank you for your attention to this matter. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Rear Position Light Malfunction on my 2018 Volvo V90 CC. The winter finally came yesterday and it rained the whole night. After I started the car in the following morning and drove for around 2 minutes, the warning popped up. I found out the rear position light of the whole left side doesn’t work, included the position light on the tailgate. But so far, every light works well except the position light. I tried to restarted the car, the warning didn’t pop up and the left position light worked for a while like 1 minute, then the warning came out again and the position light was back to off. So right now it’s so risky to drive at night or on bad weathers because other cars follows me can only see one side of the position light, makes them hard to see my whole rear part. I may need to take the car to the dealer soon.

The windshield has come loose at the top allowing water to get into the vehicle when it rains. Water pools on the floor of driver’s side, the headliner gets wet, and the interior smells moldy.

Around 10/26/2024 I purchased a 2021 Volvo XC60 from Carvana. Carvana sells vehicles with a 100 day limited warranty. The manufacturer warranty was expired at this time. Carvana states they do an inspection of the vehicle prior to delivery. When I received the vehicle, I noticed the steering wheel would vibrate hard when I came to a stop. I took the Volvo to the local Volvo dealership to perform a full multi-point inspection. They found that the brake pads were at 1-2 MM with warped rotors on the front wheels. The back wheels had 3 MM brake pads. I called Carvana on 11/22/2024 to discuss the brake issue and inquired about the 100 day warranty to cover the brake repair because I was sold a very unsafe vehicle. I was told their warranty would not cover the cost to repair the brakes. I asked for the inspection report they did prior to delivering the Volvo. They will not release the inspection report to me. So I asked for the details of the inspection on the brakes. They told me their inspection showed front wheels with 6m on both and the rotors were at 29 (LF) and 28.02 (RF). They told me the rear wheels had 6M on brake pads for both wheels and the rotors were 11 (LR) ad 11.92 (RR). They could not tell me the date of the inspection. I trust the Volvo Dealership to provide accurate information on their inspection. This is not a safe vehicle and should have the brakes replaced AND Carvana should pay for this cost. At this point, Carvana is selling very dangerous and unsafe vehicles and declining to provide inspection reports. I ask for your help with contacting Carvana and absolutely requiring them to repair and replace the brakes on the vehicle they sold me.

Unsure of what the issue is with the vehicle but smells like gas in my garage and I found a recall I was never notified about I moved from Washington to Las Vegas and never received any info regarding the fuel pump recall as well as a noise that’s been going on for a year now when I drive at 60 miles an hour I’ve had it looked at and no one seems to know what that issue is

My vehicle is an XC60. The headlights fogged up and the fog caused issues with driving in the dark. It took four days for the fog to resolve itself. During that time, at night, you could see the fogged areas in the beam. I took the car to a Volvo dealership and they were not able to replicate the issue, likely because it is not as hot now as it was when this occurred. They told me to open a case with Volvo USA. I sent them photographs. They then responded that there was no evidence of condensation, but condensation was normal and would clear up as it did in this case. The sentence is clear that there was condensation while saying there was no condensation. The headlights are a safety issue and the car is under warranty for 10 years. The headlights should be replaced. I shouldn’t be in a position to fight a company that prides itself on safety about headlights, which are critical for safe driving at night. This is a common issue. I searched and found multiple people with the same problem and some were repaired while others weren’t. Volvo is playing a game of chance with a critical component of a vehicle. I even emailed the VP of Customer Care and he did not respond. I don’t know what else to do besides alert the NHTSA that Volvo headlights are in some instances failing their drivers and Volvo refuses to fix the problem.