DODGE Complaints

10.17.25 Vehicle started making tapping noise under the hood. I wasn’t able to identify the problem. I took it to the dealership and they found noise coming from the transmission and stated possible front pump, but wasn’t for sure. They wanted to do an additional diagnostic after I had already paid $197.27, for 3 more hours at $200 per hour. I took vehicle to another company who found noise was coming from the transmission and stated that the transmission will need to be replaced as they found metal shavings in the pan. They flushed the fluid, replaced the filter, test drove noise went away. They advised that I would make it back to Georgia but definitely suggested to get transmission checked. I made it 107 miles from home when it stalled out in 5 o’clock traffic. I tried to accelerate and but it lost motive power. I tapped the breaks tried again after 2 attempts I was able to get to the right shoulder out of the heavy traffic without incident. I was on the side of the road for 4hrs before an older man pulled up to assist. I had to be pushed 2 exits to a gas station. We added more transmission fluid still no motive power it stalled again. Got it towed to a shop to be checked for 3rd time was told it’s the transmission and as of this morning it has been towed to a 4th shop who handles transmission. In my online search for recalls I noticed the same thing happened with the 2016 Dodge Journey as well. I’ve had this vehicle just over a year. I received it with 42k miles on it, awesome condition, apparently one owner who appears to have taken care of it from the looks of vehicle. No major/minor issues noted. By God’s grace I made it out of heavy traffic safely to the off shoulder which was still frightening as well. I may be the first one to report this issue but it needs to be addressed not only for me but everyone who owns one. Metal shavings inside the transmission is crazy. No warning lights on the dash to show something is wrong.

While cruising on the highway at 55 MPH, I received a dashboard error message that indicated "Service Shifter". At the same moment, the lights on the gear lever went dark. I immediately took my foot off the throttle pedal, activated my right indicator, and changed lanes into the exit lane to leave the highway and determine what was wrong. As I was coasting down the exit ramp, I began to apply the brakes in order to stop at a red traffic light at the end of the exit ramp. The car directly ahead of me, by three car lengths began to decelerate quickly, and therefore I applied greater force to the brake pedal. It was at the very moment I applied greater brake force that the car actually began to accelerate, instead of slow down. This caused me to apply even more brake pedal downforce, and after what felt like all four wheels "shuddering", the can started to slow down and come to a stop. Other than the initial error message about the shifter in gauge cluster, there were no other error lights, sounds or messages when the unintended acceleration occurred. The conditions at the time this happened was it was 50 degrees F, and raining. The car was in Wet/Snow mode, with brake regen locked at Level 1.

The Flex Plate comes loose and rattles really loud. Needs to get repaired so that it doesnt break loose and starter falls out. This is a well known issue with this type of vehicle and costs a couple thousand to get fixed. Dodge dealership said this happens a lot with their vans.

09/26/2024 Transmission had to be replaced at 47,000 miles. Without warning, the van began lurching forward at a stop light almost causing a collision and then completely stalled having to be towed to the shop. Luckily, I bought a service plan and only had to pay $100, but the parts list was $6,000+. Sliding rear doors have the electric assist option. On several occasions myself and my children have nearly been closed in the door as it malfunctions and randomly starts closing. Once I was getting my child out of the car seat when the door began closing on me, it did not stop closing as it met the resistance of my body. I have not had this issue serviced, as it is very intermittent. 10/28/2025 My driver's side headrest exploded. Thankfully no one was injured and I wasn't driving at the time. This could have caused a really dangerous situation had the vehicle been in motion. I was in the parking lot with nothing touching the headrest. Looking at the headrest there are jagged pieces of plastic that just crumbled to bits. Upon further investigation, this is a known issue with this type of vehicle, but it's not a recall. 70,000 miles. I'm waiting to see what the bill for this repair will be, but I'm concerned it is going to be replaced with the same malfunctioning equipment and I may not be so lucky next time this happens.

After the straps are tightened, the child can push the straps and they become loose. The straps do not stay tight and locked in like they're supposed to.

Running light inoperable. Dealer says replacement is only repair, not covered under warranty. Found that many other people are having the same problem within 3 years.

while driving the engine light came on within 10 minutes the car started jumping in place and then within 5 minutes completely would not go in any direction forward reverse or neutral and just revved the torque locked up the transmission quit completely did not even give me time to pull over and access the issue was 7 min from home when completely quit

While driving on the highway with my 14-year-old child as a passenger, the vehicle began shaking/jerking and losing power. I activated hazard lights and exited; the car continued to struggle and is now parked due to safety concerns. O’Reilly scan P0304 (Cylinder 4 misfire). This occurred 12,703 miles after a dealer-performed tune-up (spark plugs x6) at Cable Dahmer CDJR (Kansas City, MO). Same-day after that service I returned, reported drivability issues, and the dealer claimed ‘no problem.’ In Feb 2025 they recommended spark plugs again; in March 2025 management emailed that my ‘tune-up appears it hasn’t been done yet’ (contradicting the invoice). The dealer now refuses to treat this as a continuation without a $199 diagnostic. Vehicle is not being driven due to safety concerns.-Engine/Ignition System-cylinder 4 misfire (spark plug/coil) causing loss of power at highway speed

The ADAS do not work properly when it rains, when there is fog (density doesn't seem to be a factor when the warning light comes on), or first thing in the morning when there is condensation on the vehicle. These are the times when they are most needed to help the driver.

The contact owns a 2019 Dodge Journey. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while shifted to reverse(R), the back over prevention camera displayed the image upside down. The dealer was contacted and confirmed that the part was not yet available. The manufacturer was made aware of the issue. The failure mileage was approximately 30,000.