DODGE Complaints

The sliding door power locks are stuck locked closed. I can’t open the sliding doors with anything. The key fob, the internal electric push buttons in van, and the manual unlock tabs won’t unlock them. So if we had an accident, people in the back two rows would be unable to open the sliding doors to get out. If that’s not a safety issue, I don’t know what is. NHTSA has already closed their investigation of this issue after Chrysler issued extended warranty D21-15 (x98) which supposedly will fix this safety problem at no cost to the owner. There are a multitude of internet discussions of this issue, with many owners reporting that Dodge dealerships are now charging them for the repairs based on an amendment Chrysler made to the initial Service Bulletin TSB 23-017-20. I called a local dealership and they said that their understanding of Extended warranty D21-15 (amended TSB 23-036-21) is that it will not cover the repairs to my vehicle because the sliding door locks are not “buzzing” when I attempt to lock or unlock them. That asterisked verbiage was included in an amended TSB after Dodge initially approved a warranty extension, effectively excluding a large percentage of costly repairs to a known safety issue. I called the FCA US LLC customer Service at 1-800-423-6343, and the call center REP told me I should just try calling different dealerships to see if I can get a different answer. I got the same answer from another dealership. How this bait and switch passed muster at NHTSA is simply astonishing. So a multitude of 2016 Dodge Grand Caravans have sliding doors that fail locked closed. Some are failing due to power lock actuators failing and some may be due to door latches failing. All of these failures are a known safety issue that Dodge should be fixing at no cost to owner. I will be filing a lawsuit claim regarding this unresolved safety issue.

while turning onto another street transmisson went into neutral. car would`nt accelerate, almost reared by another car. Car is at dealership now, they say it needs new transmission. only has 70,000 miles on it.

Engine: Timing chain, valve rocker arms and valve lifters. All in sequence once the rocker arms went out with the lifters which is a common problem with dodge 3.6L PenStar engine it made my timing chain go off timing causing my engine to shut off while driving. Lighting: When vehicle was purchased i noticed condensation in both head lights got 1 replaced per warranty, they would not do both at same time and within 1 month moisture was in replaced headlight again. Dodge would not replace headlights even though the malfunction was not due to any wear and tear of mine. This is extremely unsafe for drivers if both headlights go out due to extreme amounts of condensation/moisture.

On vehicles with the 3.6l Pentastar engine, the oil pump fails before 150,000 miles causing DTC P06DD to trip which instantly puts the vehicle into "Limp Mode". This immediately cuts down the power to the engine which slows everything down potentially causing you to be hit by other traffic. It also causes a hefty repair bill. This is a very common issue known to the repair shops and dealers. My family has a 2012 Dodge Journey with this engine. A local and well known mechanic shop performed extensive diagnostics and confirmed this issue. The repair took hours to complete. The repair shop did replace other parts that could potentially cause this problem, however, it did not resolve the issue. There were/are no warning signs; simply the engine light comes on and the vehicle goes straight into limp mode with immediate decline in power.

My 2013 Dodge Journey is just one of thousands of Dodge/Chrysler/GM vehicles to have transmission failures with this type of engine (3.6L V6) and transmission (62TE). These transmission units are exorbitantly expensive and fail time and again paired with these engines on vehicles such as CARAVAN, TOWN & COUNTRY, 200, AVENGER, JOURNEY. This was a serious misstep and miscalculation by these companies, and they are costing their customers thousands upon thousands of dollars. Dodge and Chrysler (now Stellantis) should be held accountable, especially since they are now a conglomerate of the most consistently unreliable vehicles (Dodge, Jeep, Chrysler, Ram, Fiat).

Car constantly does not start. I have had to have it towed multiple times after driving places because it just decides to not start. The starter cranks but does not start. Then out of the blue it starts again and will start every day for weeks and then not start again. This started happening this past year and now this past two months got worse where it won't turn back on at all for days on end. I had to take it to a mechanic the second I was lucky enough it decided to start. New starter and new battery did not fix. Mechanic believes computer is bad. It is a security issue. Registering my car as incorrect vin number to car.

Headrest deployed while sitting in the driveway. The vehicle was in parked and not running. I was getting ready to go to the store. I got in and fastened my seatbelt then the headrest deployed. The ignition was off.

Sitting at drive through and driver headrest exploded and hit me in the back of the head. Thank God I was not moving at the time and my car was in park or I may have wrecked! Startled me and I was dazed and confused because I couldn’t figure out what had happened! This just happened a few hours ago so I have not been able to report it or have it checked out. I did take several pictures. There were no warnings or anything and it just happened as I was sitting there! If I had been driving, it could have been catastrophic! My neck is sore and I have a headache.

The micro shift on the shifter does not push the lever up enough to register that the car is in park. You think your car is in park until you go to take the key out and it does not come out. OR I parked in a parking spot thinking I put it in park as my car displayed park and it started rolling. There is a whole forum about this issue . So I know I’m one of hundreds. This is really unsafe.

The contact owns a 2018 Dodge Journey. The contact stated while driving at various speeds, the brake pedal was depressed, and the contact heard an abnormal grinding sound. No warning lights were illuminated. The vehicle was taken to Midas where the vehicle was diagnosed that the rear brake caliper pistons failed and needed to be replaced. The vehicle was not repaired. Additionally, the contact stated that she was informed by the mechanic that the vehicle was included in a recall. The contact then stated that she received notification of NHTSA Campaign Number: 18V523000 (Service Brakes, Hydraulic). The dealer was notified of the failure and confirmed that the VIN was not included in the recall and advised the contact to call the NHTSA Hotline for assistance. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 65,000.