LAND ROVER Complaints

Dear NHTSA Safety Division, Please find attached my formal letter regarding an urgent safety concern related to Safety Recall D041 (Front Suspension Knuckle Crack) – NHTSA Recall No. 25V-514, affecting my 2016 Land Rover Range Rover. It has been nearly a year since the initial recall notification, and the defect has now rendered my vehicle unsafe to drive. Despite repeated attempts to seek assistance, I have been advised there is still no remedy available, nor has Jaguar Land Rover provided a temporary vehicle or interim repair. Given the severity of this issue and the growing safety risk to my family, I am urgently requesting NHTSA’s intervention and guidance. - Attached: Urgent_Safety_Concern_Letter_Demetrius_Strong.pdf Thank you for your immediate attention to this matter. Please confirm receipt of this correspondence at your earliest convenience. Sincerely, [XXX] [XXX] [XXX] Email: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

The vehicle was left in Reverse. the driver started to exit the car, the vehicle went in reverse, ripped off teh car door on the garage siding, bent teh "A" frame and continue in reverse slamming into a neighbors structure

Incident Description: On April 4, 2025, after placing the vehicle in "Park," it suddenly and rapidly began reversing without driver input. The open door struck me, knocking me to the ground and the vehicle rolled over my legs, groin and arm before stopping after colliding with a dirt pile. This resulted in severe injuries and hospitalization. The vehicle’s gear selector is the rotary dial type. Post incident diagnostic reports showed communication faults between the shifter assembly and transmission control. Jaguar Land Rover North America (JLRNA) currently has the vehicle under extended diagnostic evaluation but has not provided a confirmed root cause. The malfunction may relate to electronic gear-shift or transmission control failures. I am reporting this incident for federal safety review, as this defect presents a potential risk of uncommanded vehicle movement and serious bodily harm. Additional Information: The vehicle remains in JLRNA custody. Original diagnostic codes were recorded by their engineer. I have experienced significant injury and loss of use. I request NHTSA’s review and tracking of this defect for other potential affected vehicles.

The contact owns a 2019 Land Rover Range Rover Velar. The contact stated that while the vehicle was parked, there was an abnormal sound coming from the engine compartment. The check engine warning light was illuminated. The vehicle was towed to a dealer where it was diagnosed that the timing chain and the VVT solenoid needed to be replaced. The contact researched and was made aware of an unknown recall; however, the VIN was not under recall. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 58,200.

The contact owns a 2015 Land Rover Range Rover Evoque. The contact stated that while driving at an undisclosed speed, the vehicle suddenly lost motive power after shifting into neutral, as indicated by the gear shift indicator light. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigating the failure, the contact related the failure to NHTSA Campaign Number: 16V614000 (Power Train), but the VIN was not included. The manufacturer was not notified of the failure. The failure mileage was 115,000.

The contact owns a 2011 Land Rover Range Rover Sport. The contact stated that while driving at an undisclosed speed, the front cover on the spoiler detached and flew off the vehicle. The contact became aware that the spoiler cover had detached after arriving at the destination and parking the vehicle. The contact received notification of NHTSA Campaign Number: 20V623000 (Structure). The dealer was made aware of the failure and the open recall; however, the contact was informed that the contact had to pay for the repair. The contact was informed that the recall was old. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was not made aware of the failure. The failure mileage was approximately 135,000.

Fuel tank cradle is rusted out and needs to be replaced. Vehicle only has 87k miles on it.

Front Suspension Knuckle Crack was knocking and ready to break on my 2017 Range Rover. I had to bring it into an independent service center due to the inability of the dealer (JLR Newport Beach, CA) to get me in (I was told 200 cars were in front of me and it would be an undetermined period of time before they could get to me). The suspension and steering were affected and I had to have it repaired immediately by Custom European in Huntington Beach, Ca. He used original parts and it cost me $1,500.00 (799.57 parts, 660.00 labor, tax 60.42). The vehicle has not been inspected yet. When I received the SAFETY RECALL letter from JLR in Newport, I tried to get in for inspection but to no avail. Same situation, 100's of cars in front of me. When I called Range Rover of North America, I was told your computer system has been down for over two months and that I should call back every week to see if it's working (by Jared). Jared told me because I had the safety recall corrected already, this was the only way to get reimbursed but NOTHING could be done while the computer system was down. The SAFETY RECALL letter specifically says reimbursement is available but Jared said nothing is available without the computer system, which as I mentioned earlier has been down for two months. Telling me to call back weekly to see if it's up again is not the resolution I was seeking. JLR cannot inspect because they have no place to log the information since your "computer system is down." This is a classic case of "we can't do anything without our computer" but you can call us back (basically hoping I'll forget and go away). I spent good money on this safety recall and need to be reimbursed properly. Range Rover of North America and JLR of Newport Beach are doing NOTHING to address that situation with those of us that took care of the problem before it was too late. Please tell me how this should end. Thank you. [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

This is related to the repairs, not from an incident. Land Rover does not have a fix for the defective part, they are replacing with a new, yet old design part. Ok, but they are requiring the owners to pay for the parts and labor to replace until such a time that a newly designed part is available. According to them, at that time they will replace free of charge and refund the amount required today. Yet, they have not timetable for above. That is unacceptable.

LJR is taking too long to order the replacement, meanwhile these vehicles are on the road and dangerous.