MERCURY Complaints
View complaints related to MERCURY. The complaints found here are submitted by actual consumers with first hand experience. You can submit your own complaint to the NHTSA or call the Hotline, Monday-Friday 8am to 8pm at (888) 327-4236, TTY: (800) 424-9153.
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2010 MERCURY MILAN- MONTCLAIR, NJ
INTERMITTENT PROBLEM WITH SOFT BRAKE PEDAL THAT WENT TO FLOOR NEARLY CAUSING AN ACCIDENT. MY MECHANIC CHECKED THE MASTER CYLINDER AND COULD NOT PINPOINT THE PROBLEM. TOOK VEHICLE TODAY (07-11-2018) TO WAYNE LINCOLN MERCURY TO DETERMINE WHAT IS CAUSING MY CAR TO KEEP HAVING THIS PROBLEM. I HAVE LOST ALMOST ONE WEEK OF WORK AND THE MECHANIC STILL HAS NOT FIGURED OUT WHAT IS CAUSING MY BRAKES TO FAIL. UNABLE TO BLEED THE BRAKES, ACCORDING TO MY MECHANIC. NOW WAITING ON WAYNE LINCOLN TO FIGURE OUT WHAT THE PROBLEM IS. ALREADY REPORTED THE CONDITION TO FORD AND LEARNED THIS IS A PROBLEM THAT YOU AND FORD ARE ALREADY AWARE OF.
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- NEW YORK, NY
I EXPERIENCED EXACTLY THE SAME SITUATION AS NUMEROUS OTHER DRIVERS HAVE REPORTED: IN JULY 2018 I WAS TRAVELING APPROXIMATELY 50 MPH ON A COUNTY ROAD. I BEGAN BRAKING TO STOP ST A RED LIGHT, WHILE BRAKING THE CAR WENT OVER SOME ROUGH PAVEMENT AND IMMEDIATELY THE BRAKE PEDAL WENT SOFT AND WENT ALL THE WAY TO THE FLOOR. THE CAR STOPPED IN TIME BUT THE EFFORT REQUIRED TO STOP WAS MUCH GREATER THAN USUAL AND THE CAR ONLY BARELY STOPPED IN TIME. AFTER I STOPPED AND BEGAN DRIVING THE BRAKES RETURNED TO NORMAL. BUT NEEDLESS TO SAY I AM QUITE WARY AND NOT CONFIDENT IN THE BRAKING SAFETY OF THIS VEHICLE. IF THIS HAD BEEN AN EMERGENCY BRAKING SITUATION THE RESULT COULD HAVE BEEN CATASTROPHIC! THIS SITUATION MUST BE ADRESSED BY FORD AS A RECALL IMMEDIATELY. 1,000'S OF THESE VEHICLES ARE IN THE ROAD AND IT'S ONLY A MATTER OF TIME UNTIL A SERIOUS INJURY OR DEATH RESULTS FROM THIS MALFUNCTION.
Source: NHTSA WEB SITE -
2009 MERCURY MILAN- CALERA, AL
"TAKATA RECALL" ERNEST MCCARTY FORD REFUSES TO REPAIR ... THE SERVICE WRITER SAYS THAT FORD HAS NOT NOTIFIED HIM TO REPAIR .
Source: NHTSA WEB SITE -
2002 MERCURY COUGAR- BROOKVILLE, IN
THE CAR WAS PARKED IN MY DRIVEWAY. UPON STARTING THE CAR, AT THE MOMENT I TURNED THE KEY THE DRIVER SEAT AIRBAG DEPLOYED.
Source: NHTSA WEB SITE -
2010 MERCURY MILAN- NORTHFIELD, OH
TAKATA PLUS NUMEROUS OTHER RECALLS: POWERTRAIN CONTROL MODULE, "CONTAMINATION ON INTERNAL MOTOR CONTACTS OF THE THROTTLE BODY" REAR TAIL LIGHTS REPLACED, ARM REST REPLACED AS IT BECAME DETACHED, BATTERY REPLACED AT 23K MILES AND DOES NOT HOLD A CHARGE AND CONSISTENTLY NEEDS TO BE RECHARGED. THIS HAPPENED AT A LIGHT IN A MAJOR AND VERY BUSY INTERSECTION. I WENT AND THE CAR DID NOT MOVE AND ALMOST GOT REAR-ENDED. IT ADDITIONALLY OVER EXCELERATED ON ITS OWN. I HAD TO GET MY CAR TOWED TO DEALER AS THE CAR DIED DUE TO FAILED THROTTLE. *TT
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
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2005 MERCURY GRAND MARQUIS- WHARTON, NJ
LIGHTS GO OFF. BOTH STATIONARY AND MOVING. VERY SCARY. CONTACTED DEALER AND THE SAID THEY CAN'T GET THE RECALLED PART FOR MY CAR. THE LIGHTING MODGULE
Source: NHTSA WEB SITE -
2008 MERCURY MILAN- SILER, NC
TL* TAKATA RECALL. THE CONTACT OWNS A 2008 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V384000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (WELFORD HARRIS FORD, 1701 E 11TH STREET, SILER CITY, NC 27344, (888) 848-9657) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2009 MERCURY MILAN- DARBY, PA
TL* TAKATA RECALL. THE CONTACT OWNS A 2009 MERCURY MILAN. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V024000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN FORD DEALER WAS CONTACTED ABOUT THE RECALL AND STATED THAT THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2005 MERCURY MONTEREY- STARKVILLE, MS
TL* THE CONTACT OWNED A 2005 MERCURY MONTEREY. WHILE DRIVING APPROXIMATELY 55 MPH, THE DRIVER LOST CONTROL OF THE VEHICLE. AS A RESULT, THE VEHICLE CRASHED AND ROLLED OVER MULTIPLE TIMES. THE AIR BAGS DID NOT DEPLOY. THE DRIVER SUSTAINED LACERATIONS AND BRUISES TO THE TORSO WHILE THE FRONT PASSENGER SUSTAINED BRUISES TO THE RIGHT ARM. MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED TO AN UNDISCLOSED LOCATION. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 110,000.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE -
2010 MERCURY MARINER- LIBERTY TOWNSHIP, OH
TL* THE CONTACT OWNS A 2010 MERCURY MARINER. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 16V777000 (FUEL SYSTEM, GASOLINE); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER (LEBANON FORD, 770 COLUMBUS AVE, LEBANON, OH 45036, (513) 932-1010) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Source: HOTLINE VEHICLE OWNERS QUESTIONNAIRE