MERCURY Complaints

Lately my car has been over accelerating to about 4,000 rpm’s at random moments. I almost got into a wreck today and I was driving 30 mph. I’ve cleaned the throttle body and the idle air control valve and still the same issue. The car only has 113,000 miles on it but now I’m too scared to even drive it!

Second time the power brake pedal assembly has failed. The assembly failed in 19th February 2013 and had to be replaced by Fremont Ford. The power brakes failed completely and it had to be towed in. The part is BM6Z-2455-A. The Power brake assembly electronics failed again in January 26 and I have to drive it into the dealership with failing brakes. I was informed that the part is no longer manufactured and is unavailable from Ford. Failure of brake electronics in this hybrid represents a hazard if the brakes fail from failing electronics and the car is unable to stop. We are currently searching for part from a scrapped vehicle. The car is currently at Livermore Ford 1-925-273-7814. I think that the car should be recalled and defects in power brake module investigated and redesigned part should be installed before other cars brakes fail.

The contact owns a 2005 Mercury Grand Marquis. The contact stated that while driving at undisclosed speeds, the headlights would intermittently turn off and back on. The contact stated that while driving over bumps in the roadway or depressing the accelerator pedal, the headlights would become inoperable. The vehicle was taken to an independent mechanic and diagnosed with an intermittent electrical short in the headlight module. The contact was notified of NHTSA Campaign Number: 15V861000 (Exterior Lighting) however, the VIN was not included. The dealer and manufacturer were made aware of the failure. The vehicle was not repaired. The approximate failure mileage was 140,000.

THE POWER STEERING STOPPED WORKING GOING 60 MPH. POWER STEERING ASSIST FAULT. LUCKY TO GET THE CAR STPPED WITH OUT WRECKING . 93500 MILES 2010 MILAN PREMIER. WHY WAS THESE CARS RE CALLED ?

Brakes inspected, back frame rusting out severe holes, mechanic stated you need another vehicle within a year

Light Control Module replaced by Ford dealer but having issue with lights turning off again

The contact owns a 2010 Mercury Milan. The contact stated while driving approximately 30 MPH, the power steering failed. The contact stated that while making a right turn the power steering assist warning light illuminated. The contact was able to safely pull over and turn off the vehicle. The contact restarted the vehicle and the power steering assist and Service Advanced Trac warning lights were illuminated. The contact drove the vehicle back to his residence without power assist functionality. The local dealer was contacted and informed of the failure however, the vehicle was not taken to be diagnosed or repaired. The manufacturer was informed of the failure and the contact was informed that the vehicle was not included in NHTSA Campaign Number: 15V340000 (Steering). The failure mileage was approximately 123,000.

While driving car lost power steering causeing dangerous situation and loss of full control of car. Result was several near accidents while trying to get the car under control to shoulder. Car was diafnosed by dealer to need steering column. "Power Steering Assist Problem" displayed on dash when steering was lost.

The problem I am having is with the cars braking system. I have extended brake travel required to stop the vehicle for which I have been issued two recalls. Because of the extended brake travel, I was unable to stop in time and had a front end collision with minor damage, which was not reported. The problem first showed up when I was forced to brake hard a few years causing the ABS to engage. The brake pedal traveled to the floor until the next time the ABS was engaged. Shortly after that, I was issued a recall stating the exact problem I was having. When I took it to my local dealership to get it fixed, they performed a test, changed the brake fluid, and said the system was working properly. It was not. Took it back to the dealership when hydraulic control valve became permanently locked open. They inspected it again and said the ABS unit needed to be replaced but the parts were not available. Contacted FMC customer service, and they were unable to help me either. I asked for a loaner vehicle, and received no response. Since then, I have been issued another recall and am still driving an unsafe car in a Michigan winter. All I want is a safe car to drive.

I was making a turn and the vehicle seemed as if the steering locked up. It randomly does this and is starting to be more and more often. It has already made me run off of the road and hit a culvert causing even further damage.