MERCURY Complaints

FORD MOTOR CO. PRODUCED 2009 & 2010 MERCURY MARINER VEHICLES' FUEL SYSTEM LEAKS GAS WHEN ATTEMPTING TO TOP OFF THE GAS TANK. ALL FORD VEHICLES PRODUCED OVER THE PAST TWO YEARS MAY BE AFFECTED. FORD WILL NOT FIX THE PROBLEM AND TELLS THE CUSTOMER TO NOT TOP OFF THE GAS TANK ALTHOUGH NOTHING IS INCLUDED IN THE OWNER'S MANUAL ABOUT THIS NOR ARE DEALERSHIPS ADMITTING ANY KNOWLEDGE ABOUT THE PROBLEM NOR HAS FORD SENT ANY SERVICE BULLETINS TO AFFECTED DEALERSHIPS. ALL OF THE ABOVE HAS BEEN CONFIRMED ON AT LEAST TWO OCCASIONS BY MY SERVICING FORD DEALERSHIP. *TR

WHILE DRIVING WAY BACK HOME FROM WORK THE TRANSMISSION FAILED ALL OF SUDDEN CAUSING ME STRANDED ON THE MIDDLE OF HIGHWAY DURING HEAVY RUSH TRAFFIC HOURS. END UP SPENDING $175.00 FOR TOWING AND WHEN CALLED THE NEXT DAY TO FORD DEALER AND MERCURY DEALERSHIP WAS APPROXIMATELY $3500.00 TO $4500.00. REPAIRED THE TRANSMISSION FROM OTHER TRANSMISSION SHOP SPENDING $2500.00. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE HEAD-LIGHTS INTERMITTENTLY FAIL. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY INSTALLED A LIGHTING CONTROL MODULAR AT AN EXPENSE OF $900.00. SHE ATTEMPTED TO CONTACT THE MANUFACTURER, BUT WAS NOT ABLE TO SPEAK WITH A REPRESENTATIVE. THE FAILURE MILEAGE WAS 69,000.

V8 MOUNTAINEER JOLTS WHEN YOU COME TO STOP, FEELS LIKE IT HAS BEEN REAR ENDED, NO ACCIDENTS AT THIS POINT, BUT THERE HAS BEEN A FEW CLOSE CALLS. *TR

I HAVE A 2003 MERCURY SABLE WITH A FAILED BRAKE LIGHT SWITCH THAT FORD ACKNOWLEDGED AND RELEASED A RECALL FOR (NHTSA CAMPAIGN ID NUMBER: 04V106000, NHTSA ACTION NUMBER: RQ03008) HOWEVER, WHEN I CALLED FORD CUSTOMER CARE THEY DECLINED TO ASSIST IN THE MATTER UNTIL I URGED THEM THAT THEY NEEDED TO REPAIR THE ISSUE AT NO COST TO ME. AFTER A LONG DISCUSSION THEY SAID THEY WOULD PAY FOR THE REPAIRS, BUT ONLY AFTER I PAID A DIAGNOSTIC SERVICE FEE TO RULE OUT ANY OTHER CAUSE FOR THE FAILURE. AS IT IS NOW THE CAR IS VERY DIFFICULT TO GET OUT OF PARK, AND WHEN IT IS THE BRAKE LIGHTS ARE INTERMITTENT AT BEST. I DO NOT WANT THIS TO RESULT IN AN ACCIDENT OR INJURY AS A RESULT OF FORD'S NEGLECT TO RESOLVE THIS ISSUE. IS THERE ANYTHING THE NHTSA ODI CAN DO TO HELP ME RESOLVE THIS ISSUE AS QUICKLY AS POSSIBLE? *TR THANK YOU, SCOTT RITTER

MY LIFT GATE GLASS HINGES HAVE STARTED TO FAIL, THE PIN HOLDING THE TOP AND BOTTOM PART OF THE HINGES TOGETHER HAVE COME OUT ON ONE SIDE OF BOTH HINGES CAUSING THEM TO TURN AND START LETTING THE OTHER SIDE COME OUT. EVENTUALLY WITHIN THE NEXT COUPLE OF MONTHS THE GLASS WILL FALL OUT ALL TOGETHER. BECAUSE OF THIS THE LATCH DOES NOT LINE UP RIGHT AND HAS CAUSE THE EXTERIOR TRIM MOLDING TO COMPLETELY CRACK FROM TOP TO BOTTOM. I HAVE ORDERED THE HINGES TO BE REPLACED AND I WILL HAVE TO PAY FOR THIS REPAIR MYSELF BEFORE SOMETHING BAD HAPPENS, EVEN THOUGH THERE IS A RECALL FOR THIS ON THE PREVIOUS YEARS OF MY VEHICLE. *TR

TL* THE CONTACT OWNS A 2009 MERCURY MILAN. IN SUNNY WEATHER, HE EXPERIENCES DIFFICULTY SEEING THE DISPLAY ON THE INSTRUMENT CONTROL PANEL. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND HE WAS ADVISED THAT THE ENTIRE INSTRUMENT CONTROL PANEL NEEDED TO BE REPLACED. THE CURRENT AND FAILURE MILEAGES WERE 1000.

BACK IN JUNE OF THIS YEAR, OUR LOW BEAM HEADLIGHTS STOPPED WORKING AND OUR DEALERSHIP SAID IT WOULD COST OVER $700 TO FIX THE PROBLEM ON OUR 2005 MERCURY GRAND MARQUIS GS SEDAN. I HAVE BEEN OUT OF FULL TIME WORK SINCE DECEMBER 2008 AND I DON'T HAVE THE MONEY TO GET IT REPAIRED. IS THERE ANY OTHER COMPLAINTS AGAINST FORD FOR THIS PROBLEM? *TR

2006 MERCURY MOUNTAINEER TRANSMISSION PROBLEMS. HESITATION, FUNNY SHIFTING. COULD GET SOMEONE IN TROUBLE BY THE RANDOM SHIFTING PROBLEM. FORD DEALER I WENT TO SAID THEY HAD NEVER HEARD OF THE PROBLEM. WHEN YOU GOOGLE THIS IT IS A PROBLEM THANKS *TR

TL* THE CONTACT OWNS A 2000 MERCURY COUGAR. WHILE ATTEMPTING TO PROCEED FROM A STOP SIGN, THE VEHICLE STALLED. UPON FURTHER INSPECTION HE NOTICED THAT THE BATTERY CABLES WERE MELTED. THE VEHICLE WAS TOWED TO A LOCAL REPAIR FACILITY. A MECHANIC CONCLUDED THAT THE CABLE MADE CONTACT WITH THE POWER STEERING LINE WHICH CAUSED THE INSULATION TO WEAR, AND THUS AN AN ELECTRICAL SHORT. THE DEALER WAS CONTACTED IN REFERENCE TO RECALL # 01V031000 (ELECTRICAL SYSTEM:BATTERY:CABLES). SINCE HIS VEHICLE IDENTIFICATION NUMBER WAS EXCLUDED FROM THE RECALL, HE WAS INELIGIBLE FOR A FREE REMEDY. NO REPAIRS WERE MADE. THE MANUFACTURER WAS NOTIFIED, AND HE WAS IN THE PROCESS OF SENDING THEM CORRESPONDENCE. THE FAILURE AND CURRENT MILEAGES WERE 110,000.