MERCURY Complaints

2002 MERCURY SABLE GS - 103,000 MILES, NEVER BEEN IN A COLLISION, ALWAYS MAINTAINED BY THE BOOK. ON APRIL 2, 2010 AT 8:00 AM, I WAS PULLING FORWARD OUT OF MY PARKING SPOT WHEN A LOUD THUD AND A GRINDING NOISE STOPPED ME FROM GOING ANY FURTHER. THIS WAS A TOTAL SURPRISE AS NOTHING ABOUT THE PREVIOUS DAY'S DRIVING HINTED AT AN SUSPENSION/STEERING PROBLEM. AFTER CHECKING BEHIND BOTH FRONT WHEELS, I FOUND THAT THE LEFT FRONT COIL SPRING HAD SNAPPED AND A PLASTIC PIECE HAD BEEN BROKEN BY THE IMPACT. NO TIRE DAMAGE OCCURRED. I WAS JUST PULLING OUT OF A PARKING SPOT SO SPEED WAS LESS THAN 10 MPH BY THE TIME THE NOISE FORCED ME TO STOP. HAD THIS HAPPENED AT SPEED I WOULD SURELY HAVE LOST CONTROL OF THE CAR. THE SABLE WAS TAKEN AWAY ON A FLATBED TRUCK AND COST ABOUT $1300.00 TO REPAIR USING NEW PARTS. SOMETHING NEEDS TO BE DONE, I DID RESEARCH ON THIS AND IT ONLY AFFECTS 2002-2003 SABLE/TAURUS, IRRESPECTIVE OF MILEAGE. I BELIEVE THIS IS COMPLAINT NUMBER 356 FOR THIS SPECIFIC MANUFACTURER'S FLAW. *TR

SINCE BUYING THE CAR IN 2004 WITH 10K MILES ON IT, I'VE PUT 120K ON IT. IT'S EATEN THRU 5 SETS OF TIRES. I'VE HAD THEM ALIGNED EVERY TIME I CHANGED TIRES.. HAD TWO AXLE ROD'S BREAK. RADIO FAILED. AC WILL CONSTANTLY TURN ON RANDOMLY. *TR

TL* THE CONTACT OWNS A 2003 MERCURY GRAND MARQUIS. THE CONTACT STATED THAT THE HEADLIGHTS ON THE VEHICLE WERE EXTREMELY DIM AND FOR APPROXIMATELY ONE YEAR. THE FAILURE PROGRESSED TO WHERE THE HEADLIGHTS WOULD ILLUMINATE AND THEN FAIL ALTOGETHER INTERMITTENTLY. THE VEHICLE WAS TAKEN FOR DIAGNOSIS AND THE MECHANIC DETERMINED THAT THE LIGHT CONTROL MODULE WAS DEFECTIVE AND WOULD NEED REPLACING. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000 AND THE CURRENT MILEAGE WAS 84,000. UPDATED 03/15/11*LJ THE LIGHTING CONTROL MODULE WAS REPLACED. UPDATED 09/19/11

2010 MERCURY MILAN HYBRID SUFFERED FRONT END DAMAGE DUE TO SURGE ACCELERATION DURING PARKING. NO FLOORMAT PROBLEM INVOLVED. .UNEXPLAINED RAPID MOVEMENT WHILE BRAKES ENGAGED. DAMAGE TO FRONT END SUBSTANTIAL BUT NO ONE HURT. MERCURY DEALER/GEICO IN PROCESS OF REPAIRING. GEICO FEELS RECALL APPLIES TO THIS MODEL. *TR

THERE ARE SOME THINGS IN A CAR THAT SHOULD JUST WORK RIGHT FOR THE LIFE OF THE CAR IF NOTHING HAS HAPPENED TO THEM'AND HEADLIGHTS THAT COME ON IS ONE OF THOSE THINGS. I HAVE A 2005 MERCURY GRAND MARQUIS (I HAVE OWNED LINCOLN MERCURY PRODUCTS FOR YEARS) AND WHILE DRIVING BACK FROM MY DAUGHTER'S HOUSE ONE NIGHT, MY HEADLIGHTS WENT OFF. I WAS TRAVELING 50 MPH AND THERE WERE NO LIGHTS ON THE ROAD. MY INTERIOR LIGHTS WERE STILL ON, BUT I SUDDENLY COULD NOT SEE THE ROAD. FORTUNATELY, THERE WAS NO ONE BEHIND ME AND I PULLED OVER (AND FORTUNATELY, THERE WAS A SHOULDER ON THAT ROAD). I FLIPPED THE LIGHT SWITCH BACK AND FORTH A FEW TIMES AND THEY CAME BACK ON. I FINISHED THE DRIVE HOME, WONDERING WHAT IN THE WORLD CAUSED THAT. A WEEK LATER, I WAS DRIVING HOME ON I-10 AT 9:00 P.M. WHEN SUDDENLY, THE LIGHTS WENT OFF AGAIN. THIS TIME I WAS TRAVELING AT 70 MPH AND WAS IN THE MIDDLE OF A STEADY STREAM OF TRAFFIC. I'M ALIVE TO TELL YOU ABOUT THE REST OF THE TRIP HOME. I WAS IN THE MIDDLE LANE AND WAS SURE THAT MOST OF THE CARS IN THAT 'PACK' HAD SEEN ME BEFORE THE LIGHTS WENT OFF. I LET EVERYONE PASS ME AS I SLOWED DOWN AND QUICKLY GOT INTO THE RIGHT LANE WHEN THERE WAS A BREAK IN TRAFFIC. I GOT ON THE SHOULDER OF THE ROAD GOING ABOUT 50 MPH NOW AND SLOWED DOWN AFTER I GOT ON THE SHOULDER, SO I WOULDN'T BE HIT. THIS TIME I SAT THERE COUNTING MY BLESSINGS FOR A WHILE, THEN FLICKED THE SWITCH A FEW MORE TIMES AND THEY CAME BACK ON. I GOT BACK OUT ON THE ROAD AND ALMOST MADE IT TO MY EXIT BEFORE IT HAPPENED AGAIN. THIS TIME I WAS GOING SLOWER SO I WAS ABLE TO PULL TO THE SHOULDER. I PUT ON MY EMERGENCY FLASHERS AND MADE IT TO MY EXIT THEN CAUTIOUSLY HOME. THE HEADLIGHTS CAME BACK ON AND WENT OFF THREE TIMES DURING THE REST OF THE RIDE HOME. MY POINT IN WRITING IS TO ASK FORD MOTOR COMPANY TO RECONSIDER ITS OPINION THAT THIS PROBLEM SHOULD NOT BE FIXED BY AN OFFICIAL RECALL. I HAVE READ THAT THERE HAVE BEEN 3,064 COMPLAINTS ABOUT THIS PROBLEM. *TR

WIFE DRIVING TO WORK WHEN CAR STOPPED MOVING. PULLED OFF STREET (NEAR A CAR SHOP), PAID $100 FOR THEM TO DO A DIAGNOSTIC CHECK AND THEY SAID THAT GEARS AND BELT BLEW OUT AND THAT HE USED TO WORK WITH FORD AND THAT THIS IS A COMMON PROBLEM IN EARLIER 2000'S SUVS (EXPLORER AND MOUNTAINEERS). ~$3000 TO FIX BY THEM. RESEARCHED ON LINE AND SAW ALL OF THE PROBLEMS PEOPLE ARE HAVING. SOMETHING NEEDS TO BE DONE BEFORE SOMEONE GETS KILLED. *TR

TL*THE CONTACT OWNS A 2009 MERCURY MARINER HYBRID. THE CONTACT STATED THAT AFTER APPLYING THE BRAKES IN THE PARKING LOT THE VEHICLE ACCELERATED. THE VEHICLE DID NOT RESPOND TO THE BRAKES AND DID NOT STOP UNTIL THE VEHICLE CRASHED INTO A PARKED VEHICLE. AFTER HITTING THE VEHICLE THE RPMS CONTINUED TO INCREASE AND DID NOT STOP UNTIL THE ENGINE WAS TURNED OFF. THE VEHICLE WAS TOWED TO THE DEALER TO BE INSPECTED. THE POLICE DID NOT FILE A REPORT BECAUSE THEY SAID IT WAS IN A SCHOOL PARKING. THE FAILURE AND CURRENT MILEAGES WERE 14143.

HEADLIGHTS WENT OUT WHILE DRIVING THE VEHICLE. THIS WAS ON A DARK, DARK, 2 LANE COUNTRY ROAD WITH LITTLE OR NO SHOULDER. USING THE HIGH BEAM "HOLD" FUNCTION LIGHT WOULD COME ON HIGH BEAM. WORKING SWITCHES WOULD NOT BRING LIGHTS BACK ON. CHECKING LIGHTS LATER, FOUND LIGHTS WOULD GO OUT WITHIN 5 MINS - STAY OUT FOR LESS THAN 5 MINS AND THEN REPEAT. REPAIR WAS THE LCM MODULE WHICH DEALER CHARGED APROX. $700 TO FIX. VERY DANGEROUS AND SCARY! TAIL LIGHTS DID STAY ON. *TR

TL*THE CONTACT OWNS A 2009 MERCURY MILAN. WHILE DRIVING APPROXIMATELY 40 MPH SHE APPLIED THE BRAKES AND THE PEDAL BEGAN TO PULSATE. THE FAILURE BEGAN TO RECUR WHENEVER SHE APPLIED THE BRAKES. SHE EXAMINED THE VEHICLE AND NOTICED THAT THE BRAKE PADS WERE EXCESSIVELY AND UNEVENLY WORN. THE VEHICLE WAS NOT TAKEN TO BE EXAMINED FOR THE CAUSE OF FAILURE AND WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 21,000 AND THE CURRENT MILEAGE WAS 24,000. THE VIN WAS UNAVAILABLE.

TRAVELING ALONG RT.270 TOWARDS ST.LOUIS REGIONAL AIRPORT AT 60 MPR LOST GO POWER. LUCKILY ENGINE CONTINUED TO RUN SO WAS ABLE TO MOVE OUT OF TRAFFIC AND PULL OVER ON SHOULDER. HAVING BEING PULLED TO NEAREST MERCURY DEALER THEY FOUND THE TORQUE CONVERTER HAD GONE OUT WORTH OVER $1500. *TR